Paying in advance for fillers – is this ever "normal?"

Question

During my first-ever consult for fillers and subsequent filler treatment, the office coordinator not only charged me for the filler services I received that day (lip/cheek injections), but also pre-pay for two syringes of either Belotero or Vobella I might possibly need in 3 weeks to achieve my desired result. I reluctantly paid and immediately regretted it. My question is, does any other office ever charge in advance?

Douglas Wu, MD · Answer

I’m sorry that you were put in this position and now wonder if your money was well spent. We never charge patients in advance for procedures that they may not need. If you are happy with the effects of the dermal fillers you received, you may not want subsequent treatments. Call your practitioner’s office and see if you can get your money back and then look for another professional to help you. Consulting with a board-certified dermatologist who has expertise with dermal fillers and a good reputation in the community will get you the best results and should avoid confusion over payment

Stephen Giordano, DO · Answer

I'm so sorry that this happened to you, it is our office's policy to NOT have clients pay in advance of possible treatments, unless they are knowingly taking advantage of a special we might be having for a short time. You should re-address this with the Doctor or office manager.
Dr. G

Nelson Castillo, MD · Answer

Thank you for sharing your excellent question. In general payment is only for services rendered unless patients are prepurchasing to take advantage of a particular special that the office is running.  If this is not the case I would advocate having your money returned to you.  Hope this helps.

Jason Emer, MD · Answer

At our office, we only charge for services rendered. I would speak to the charging Dr regarding their policies and protocols.All the best,Dr Emer

Michele Zormeier, MD · Answer

Thank you for your question. 
We charge for services rendered. The only time we may have a patient pre pay is if they are purchasing a filler during one of our special pricing events; then they may purchase additional at a substantial savings. And if one of our patients has pre paid for filler and they decide not to use it, they are welcome to any aesthetic service of their choice to use the balance. 
Please discuss with your board certified Dr who injected your filler to better understand their policy.

Paying in advance for fillers – is this ever "normal?"

Answers (8)

Answer: Advance payment

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Paying in advance for fillers – is this ever "normal?"

Answers (8)

Answer: Advance payment

Answer: Advance payment

Answer: Paying in advance

Answer: Paying in advance

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Recommended reading

Everything you need to know about Volbella

Our mission is to create a world where every investment in modern beauty is Worth It.