Do I have the right to ask for a refund for my Restylane that has resulted in lumps? (Photos)

Question

Having a really bad time here... Restylane injected at crows feet as well as Azzalure over face.... lumps were terrible... back after 15 days to remove to over fill and still they look bad... going back again. In every place she injected the restylane it needs to be removed because of poor injections. Do I have a right to ask for a refund.

Monika Soni, MD · Answer

Thank you for your question. Every office has their own policy regarding refunds and it up to you if you want to ask for a refund. However, it is clear from your photos that you have ridges of visible filler and I hope your injector is taking care of this. The good thing about Restylane is that it is not permanent and can be dissolved with hyaluronidase. Best of Luck!

Adam Goodwin, MBBS, FRCS(Plast) · Answer

So if neither of you or your practitioner where happy with the result then i think you should get a refund. If all your filler needed dissolving then technically you have had no benefit whatsoever so in my practice, other than doing everything i could to get you the result you wanted at the second attempt then I would certainly refund you completely. Hope that helps .Adam Goodwin

Richard Ort, MD · Answer

Every office will have their own policy regarding refunds.  It is clear from your pictures that you have ridges of visible filler deposits in the skin.  It is up to you if you want to ask for a refund.  I hope that they can take care of this problem for you.  The good news is that if the filler is Restylane, it is reversible with injections of hyaluronidase.Regards,Dr. Ort

Do I have the right to ask for a refund for my Restylane that has resulted in lumps? (Photos)

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Do I have the right to ask for a refund for my Restylane that has resulted in lumps? (Photos)

Answers (3)

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Recommended reading

Everything you need to know about Restylane

Our mission is to create a world where every investment in modern beauty is Worth It.