Nose is collapsed - am I wrong for requesting a refund?

Yeah that’s typical of plastic surgeons. I suggest you start by writing a letter and requesting a refund. Many surgeons will give a full or partial refund so they don’t have to deal with it anymore.

It is not uncommon for a result to be unanticipated or unexpected that is not on par with what the patient was hoping for in rhinoplasty. I would recommend writing a letter, calling or seeing the original surgeon to discuss your concerns. Any legitimate American Board of Plastic Surgery certified surgeon would be concerned about a potentially unhappy patient. I would recommend reaching out to the office manager also if that does not work.

That sounds like a very difficult problem, and one I've seen many times. If your surgeon won't see you, that's a big red flag. Nasal valve collapse is an unfortunate complication in reduction rhinoplasty, and a situation that often warrants revision surgery. Try and have a frank discussion with your primary surgeon to determine the cause and potential means to fix this situation. If you don't feel comfortable with this surgeon performing a revision, which is perfectly acceptable, seek another reputable rhinoplasty surgeon with experience performing revision cases.