What could have caused my TotalFX results to come out like this? (Photo)

I am a 49 year old male that had the TotalFX procedure done about a year ago on the cheek, temple areas of my face. The texture on my face has gotten progressively worse over the year. I see lots of raised plaques and bumps on my skin that weren't there before. When I discuss the results with the provider there is no acknowledgement that texture of my skin has gotten worse. What could have caused a result like this? What would be the recommendation to address the texture change