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Steps to take for Cigna to cover breast reduction?

Muneca4180
I was told to get two letters from my Dr. So that it can be sent to my insurance Cigna that I've always had back, neck, and shoulder pain. I seen one of my Doctors and I got one letter. Now I was told that my insurance does not cover breast reduction I am very depressed and am not satisfied with what the insurance is doing. How would I go about getting my insurance Cigna to cover my breast reduction? Please let me know because I can't take this pain anymore

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