OK, so I take responsibility for my actions. I am well aware that I have wasted their time and filled a time slot that could have been used for another patient. I apologized many times, i was crying. I have GAD, depression and OCD and emetophobia. The PS knew all of that up front. The surgeon and staff knew from the beginning that i was not in a state of mind to go through this operation. My surgery was on a Monday and the panic attacks started that Saturday.
May 29, 2014
Answer: Cancelling surgery So sorry to hear about your dilemma. I would suggest that you look at the cancellation policies and procedures that you most likely received at the time of your consultation or surgery scheduling. Unfortunately by scheduling surgery, an operating room, anesthesiologist, and OR staff (all in addition to the plastic surgeon) had be be arranged for. Each of these individuals and entities will still get paid for at least a portion of their time if you cancel surgery on the day of surgery. Think of it this way, if you went into work tomorrow, but your boss didn't have the supplies or equipment needed for you to do your assigned task, would you still expect to get paid for your day? You may be able to receive a small portion of the money that you paid, but will likely not get all of it; and this would be completely dependent on the policies and generosity of your plastic surgeon's office. Good luck!
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May 29, 2014
Answer: Cancelling surgery So sorry to hear about your dilemma. I would suggest that you look at the cancellation policies and procedures that you most likely received at the time of your consultation or surgery scheduling. Unfortunately by scheduling surgery, an operating room, anesthesiologist, and OR staff (all in addition to the plastic surgeon) had be be arranged for. Each of these individuals and entities will still get paid for at least a portion of their time if you cancel surgery on the day of surgery. Think of it this way, if you went into work tomorrow, but your boss didn't have the supplies or equipment needed for you to do your assigned task, would you still expect to get paid for your day? You may be able to receive a small portion of the money that you paid, but will likely not get all of it; and this would be completely dependent on the policies and generosity of your plastic surgeon's office. Good luck!
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May 29, 2014
Answer: Surgical refund You should read the terms of the patient contract. Notwithstanding your psychological issues, remember that, on the date of surgery, the anesthesiologist and support staff are already present (and must be paid for at least part of the time that they have set aside). It is also unfair to expect the surgeon to have committed his time as well without some remuneration. My first question would be whether you reached out to the surgeon over the weekend to report your anxiety and to discuss cancellation of the case. In my practice, there is a major difference between cancelling on the date of surgery and earlier. Perhaps the doctor will refund the cost of the implants as these can be returned to the manufacturer but anything beyond that is completely in his discretion.
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May 29, 2014
Answer: Surgical refund You should read the terms of the patient contract. Notwithstanding your psychological issues, remember that, on the date of surgery, the anesthesiologist and support staff are already present (and must be paid for at least part of the time that they have set aside). It is also unfair to expect the surgeon to have committed his time as well without some remuneration. My first question would be whether you reached out to the surgeon over the weekend to report your anxiety and to discuss cancellation of the case. In my practice, there is a major difference between cancelling on the date of surgery and earlier. Perhaps the doctor will refund the cost of the implants as these can be returned to the manufacturer but anything beyond that is completely in his discretion.
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