OK, so I take responsibility for my actions. I am well aware that I have wasted their time and filled a time slot that could have been used for another patient. I apologized many times, i was crying. I have GAD, depression and OCD and emetophobia. The PS knew all of that up front. The surgeon and staff knew from the beginning that i was not in a state of mind to go through this operation. My surgery was on a Monday and the panic attacks started that Saturday.
Answer: Backed out of Breast Augmentation The day of Surgery I am sorry to hear about your situation. There may be nothing you can do. There is a big difference between cancelling a procedure two weeks out and the day of surgery. The OR staff and anesthesiologist are counting on the income for your procedure and someone has to pay them even if they will be twiddling their thumbs. Your surgeon also needs the income from his fee to pay his overhead expenses (which are not minimal). You probably signed some sort of financial policy that spells out your rights and obligations in the event of cancellation or rescheduling. The only thing you might be able to get back would be the cost of the implants that were not used. Unfortunately, this may end up being an expensive lesson on the importance of making sure you are truly ready for the consequences of a decision to undergo surgery.
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Answer: Backed out of Breast Augmentation The day of Surgery I am sorry to hear about your situation. There may be nothing you can do. There is a big difference between cancelling a procedure two weeks out and the day of surgery. The OR staff and anesthesiologist are counting on the income for your procedure and someone has to pay them even if they will be twiddling their thumbs. Your surgeon also needs the income from his fee to pay his overhead expenses (which are not minimal). You probably signed some sort of financial policy that spells out your rights and obligations in the event of cancellation or rescheduling. The only thing you might be able to get back would be the cost of the implants that were not used. Unfortunately, this may end up being an expensive lesson on the importance of making sure you are truly ready for the consequences of a decision to undergo surgery.
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Answer: Policy Thank you for the question.There are policies that have to be read before surgery, mostly there is a cancellation policy and a percentage that they charge for this. They can keep 100% of your money for same day cancellation. A lot of things have to be ready for a surgery in a Hospital and even the time of each member of the staff to actually make your surgery happen, where there might of been someone else programed in that day that would go through with the surgery.Dr. Campos
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Answer: Policy Thank you for the question.There are policies that have to be read before surgery, mostly there is a cancellation policy and a percentage that they charge for this. They can keep 100% of your money for same day cancellation. A lot of things have to be ready for a surgery in a Hospital and even the time of each member of the staff to actually make your surgery happen, where there might of been someone else programed in that day that would go through with the surgery.Dr. Campos
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May 30, 2014
Answer: Surgery Refund I am sorry to hear of your dilemma; certainly that was a difficult situation for you. I would assume that your surgery quote says someting about the cancellation fees. As you can imagine the operating room was set aside for you and the staff very likely was paid by the surgeon despite your cancellation. Certainly the implants were not used so you should receive at least that money back. Discuss with your surgeon's office is a calm manner and I suspect that you and the surgeon will come to a reasonable solution.
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May 30, 2014
Answer: Surgery Refund I am sorry to hear of your dilemma; certainly that was a difficult situation for you. I would assume that your surgery quote says someting about the cancellation fees. As you can imagine the operating room was set aside for you and the staff very likely was paid by the surgeon despite your cancellation. Certainly the implants were not used so you should receive at least that money back. Discuss with your surgeon's office is a calm manner and I suspect that you and the surgeon will come to a reasonable solution.
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May 29, 2014
Answer: Cancelling surgery So sorry to hear about your dilemma. I would suggest that you look at the cancellation policies and procedures that you most likely received at the time of your consultation or surgery scheduling. Unfortunately by scheduling surgery, an operating room, anesthesiologist, and OR staff (all in addition to the plastic surgeon) had be be arranged for. Each of these individuals and entities will still get paid for at least a portion of their time if you cancel surgery on the day of surgery. Think of it this way, if you went into work tomorrow, but your boss didn't have the supplies or equipment needed for you to do your assigned task, would you still expect to get paid for your day? You may be able to receive a small portion of the money that you paid, but will likely not get all of it; and this would be completely dependent on the policies and generosity of your plastic surgeon's office. Good luck!
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May 29, 2014
Answer: Cancelling surgery So sorry to hear about your dilemma. I would suggest that you look at the cancellation policies and procedures that you most likely received at the time of your consultation or surgery scheduling. Unfortunately by scheduling surgery, an operating room, anesthesiologist, and OR staff (all in addition to the plastic surgeon) had be be arranged for. Each of these individuals and entities will still get paid for at least a portion of their time if you cancel surgery on the day of surgery. Think of it this way, if you went into work tomorrow, but your boss didn't have the supplies or equipment needed for you to do your assigned task, would you still expect to get paid for your day? You may be able to receive a small portion of the money that you paid, but will likely not get all of it; and this would be completely dependent on the policies and generosity of your plastic surgeon's office. Good luck!
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May 29, 2014
Answer: Surgical refund You should read the terms of the patient contract. Notwithstanding your psychological issues, remember that, on the date of surgery, the anesthesiologist and support staff are already present (and must be paid for at least part of the time that they have set aside). It is also unfair to expect the surgeon to have committed his time as well without some remuneration. My first question would be whether you reached out to the surgeon over the weekend to report your anxiety and to discuss cancellation of the case. In my practice, there is a major difference between cancelling on the date of surgery and earlier. Perhaps the doctor will refund the cost of the implants as these can be returned to the manufacturer but anything beyond that is completely in his discretion.
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May 29, 2014
Answer: Surgical refund You should read the terms of the patient contract. Notwithstanding your psychological issues, remember that, on the date of surgery, the anesthesiologist and support staff are already present (and must be paid for at least part of the time that they have set aside). It is also unfair to expect the surgeon to have committed his time as well without some remuneration. My first question would be whether you reached out to the surgeon over the weekend to report your anxiety and to discuss cancellation of the case. In my practice, there is a major difference between cancelling on the date of surgery and earlier. Perhaps the doctor will refund the cost of the implants as these can be returned to the manufacturer but anything beyond that is completely in his discretion.
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