Thoughts on when to ask for a refund from bad under eye fillers?

Question

I recently had under eye fillers done to correct dark circles but the dermatologist did a poor job and I need to have them removed (multiple people have made comments about it). Should I ask for a refund or some type of credit given I just shelled out $700, had 3 sets of shots in my eyes (2 filler / 1 hyalur.) with no results?

Lucas Bryant, MD · Answer

Thanks for your question. I can guess your provider will want to make you happy and improve on your current treatment. The first step is always to express your concern so they have a chance to address it. Always make sure the individual treating your face is highly qualified. Warm regards.

David M. Lieberman, MD · Answer

I recommend following up with your injector.  Every practice is different, it would be best to have an honest conversation with your injector to see what can be done to make you happy.  Best of luck!

Jason Emer, MD · Answer

I recommend following up with your injector about their policy for refunds. It will vary to the practice's discretion. Keep in mind, a combination approach will give the most improvement. Fillers, lasers, and microneedling/PRP can improve under the eyes. My patients try to get non surgical treatments to avoid surgery. We use PRP and stem cells there often. I suggest consulting with an expert to develop a treatment plan best suited for your short and long term goals. Best, Dr. Emer

Mark Kearns, MBChB, BSc, FRACGP · Answer

Hey there - I would make an appointment to see your original injector to see what they suggest, sometimes if you can go through your pre treatment pictures with the post treatment ones you can have your concerns addressed and hopefully they will be able to rectify the problem for you.

Lawrence Janowski, MD · Answer

Everyone has different policies.  I will generally correct it at no charge until the patient is satisfied.  If that means removing it then re-doing it, I will do that.   Otherwise, a credit for other services is reasonable.

Thoughts on when to ask for a refund from bad under eye fillers?

Answers (5)