I changed my mind - can I get a refund for a surgery I paid for?

Question

I've been paying for a surgery & almost have it paid in full. The surgery was altogether 8,999.i recently changed my mind & asked for a refund. I haven't signed any contracts. there is a 10% deposit that they keep. first argued with me about the refund & then said email them stating that i want to be refunded & the money will be back in my account in 3 to 7 business days. The money is still not there. I really don't want to get an attorney involved but i will if i have to.Anything else I can do?

Leila Kasrai, MD, FRCSC · Answer

As long as you are not cancelling too close to the surgical date then most or all of your money will be refunded. If you are within 4-6 weeks of the surgery a percentage may be deducted.  If you are within 2 weeks of the surgical date up to 30% can be deducted.  I would not worry about a slight delay.

Vincent N. Zubowicz, MD · Answer

Most surgeons will refund your money Completely unless the cancellation is very close to the operation. Usually there is a small fee of a few hundred dollars because of the inconvenience. You really shouldn't have to hire an attorney.

Robert F. Centeno, MD, FACS · Answer

Most practices have a financial policy that you must sign prior to being cared for by a physician.  It outlines your financial obligations as well as how cancellations and refunds are handled.  Get a copy of the document that you signed. This will be the most effective and efficient way to get your question answered.  Discuss with the practice manager to get it resolved.  Remember, lawyers cost money too and may not be worth it in small disputes such as these.  Most offices will resolve these issues consistent with the policy.  Best wishes.

Connie Hiers, MD, FACS · Answer

You should be able to get your money refunded in full, unless you cancelled to close to your surgery date and are being charged for the scheduling fee. I would suggest discussing this problem with your surgeon.

Jeffrey Zwiren, MD · Answer

If a patient cancels a procedure within a few days of a scheduled procedure it is unlikely that the plastic surgeon can fill that time with another case.  Your plastic surgeon's office should have a cancellation policy.  It is reasonable to keep a 10% cancellation fee but the rest of your money should be promptly refunded.  Patients get cold feet, life gets in the way.  If you have problems with getting a refund you may want to ask the state medical board for assistance.

I changed my mind - can I get a refund for a surgery I paid for?

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