Without a photo, I can only make some general comments. Injectable, robust volumizing fillers work well for providing lift, projection and proper light reflection for the cheekbone areas and for taking care of and volume depletion within the mid cheek region. In my Upper East Side Manhattan office, I would opt for Voluma XC & Restylane Lyft for this purpose. (In my Israel satellite facility where a far greater number of regulatory agency approved volumizers are available, I would choose Stylage XXL, Emervel Volume and Teosyal Ultra Deep).For neck looseness, I would consider The Nonsurgical 3D Vectoring Necklift, which also employs volumizing fillers. If necessary, a neuromodulator (such as Botox, Dysport, or Xeomin) may be additionally added for lift (so-called "Nefertiti Lift,") and for softening platysmal cords.For more information on any of the above procedures, check out the archives of RealSelf.com and be sure to consult with a board certified aesthetic physician with experience in nonsurgical facial and neck rejuvenation. Finally, insist on seeing his/her before and after photos.