ENT/plastics doctor advertises for free consultations on their website and is now retroactively trying to bill me for the ENT portion of my visit (says plastics only is free) after the fact. $500 new patient bill and it is going to collections soon. None of this was mentioned up front.
October 27, 2016
Answer: Professional Fee and Billing Policy Clearly stated professional fee policy regarding a patient's responsibility for payment are usually discussed up front so as to avoid any misunderstandings about such issues. Offer of "free" consultations should be honored if advertised. Have you tried to discuss your situation with the physician or his staff? Unfortunately, it sounds as if this practice failed to properly communicate to you their payment policy in cases which may have other ENT related considerations. Perhaps they would be willing to help you resolve this matter prior to any collection activity if you reach out. Hoping you receive a successful resolution. Best Regards.
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October 27, 2016
Answer: Professional Fee and Billing Policy Clearly stated professional fee policy regarding a patient's responsibility for payment are usually discussed up front so as to avoid any misunderstandings about such issues. Offer of "free" consultations should be honored if advertised. Have you tried to discuss your situation with the physician or his staff? Unfortunately, it sounds as if this practice failed to properly communicate to you their payment policy in cases which may have other ENT related considerations. Perhaps they would be willing to help you resolve this matter prior to any collection activity if you reach out. Hoping you receive a successful resolution. Best Regards.
Helpful
October 30, 2016
Answer: Complimentary Consultation Question Dear Annquist, I personally offer complementary consultations for my patients and I would not consider billing the patient for separate portions of the consultation. A cosmetic consultation still involves an intra-nasal examination to provide a proper diagnosis and surgical plan. I would attempt to contact the surgeons office and speak with their office manager this seems unreasonable. Best regards, Michael V. Elam, M.D.
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October 30, 2016
Answer: Complimentary Consultation Question Dear Annquist, I personally offer complementary consultations for my patients and I would not consider billing the patient for separate portions of the consultation. A cosmetic consultation still involves an intra-nasal examination to provide a proper diagnosis and surgical plan. I would attempt to contact the surgeons office and speak with their office manager this seems unreasonable. Best regards, Michael V. Elam, M.D.
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