I got a dermal piercing done below my neck two years ago. For few months it was perfectly good but then once using my phone while sleeping, my phone fell on the piercing which made it slant. I tried to fix it twice by pushing it back in place but was of no help. It did not heal so eventually I had to remove it. After that the surrounding area got infected and developed a keloid which looks like a scar. Now i hate to look at it and want to remove the Keloid and the scar completely. Please guide me