Unfortunate Experience

My nose had been broken many years ago and I had nosebleeds for years afterwards. I was told I had a badly deviated septum and I wasn't happy with the appearance.

I found an ENT/facial plastic surgeon who I thought was reputable. I told Dr. Becker my history and he was very dismissive and told me my septum was not deviated and insurance would not cover any of it.

After my surgery the Dr. informed me I had the worst deviated septum he had ever seen. I was charged 10,800 for the rhinoplasty. I feel cheated out of possibly a few thousand dollars because my insurance was not involved. I specifically sought this surgeon because his website advertised that they work with insurance for medically covered procedures and he specializes in deviated septums. He rushed me through my 1 week post op and I was in and out in 10 minutes. I called and asked to speak to the practice manager about whether something could be filed after the fact. They blew me off and didn't return my call. I requested my patient records first on 11/19 and at my last 3 visits and they have told me that they will email them to me and will not do so. He also confused me with another patient, and ripped the gauze packing from my nose in the parking lot of his practice after my procedure. On Monday I went in for a 1 month post op and decided to get botox as we had discussed previously. Dr. Becker told me I would receive 20 units which would have been $240. When I went to check out I was charged $504 for 36 units. He did not inform me during the procedure or when he stood there during my check out to let me know I needed additional units. I find that unacceptable, unprofessional and I no longer trust this doctor at all.