Nightmare Experience. Beware!!!

Unfortunately, I had a terrible experience with Dr Hyman. I went to him for a nose revision surgery and brought pictures in of what I was looking for. He assured me he could easily accomplish what was needed. I also got approved for 24 months interest free financing however his assistant printed out the wrong form for 12 months.

After having my surgery, my nose started to look much worse than it originally did and I had a collapsed nostril. I kept coming back in for check ups and he kept telling me it was simply scar tissue and my nose would “even out.” Friends and family started to comment on my nose as it was now completely twisted on the bottom but Dr Hyman refused to acknowledge there was a problem with my nose. He started to offer to give me a discount on another revision if I got my breasts done as well.

This time I got smart, shopped around and went to doctors who ONLY do noses. It took $30k to fix my nose properly on the last surgery and an 8 hour surgery. My new surgeon had the records from Dr Hyman’s surgery and was absolutely shocked at what he had done. The uneven parts on my nose was actually leftover cartilage NOT scar tissue and as said I had a collapsed nostril.

When I contacted Dr Hyman to ask for sort of refund etc, he lied saying he had told me from the beginning he didn't do graphs etc. that conversation never came up, all that was said was he could do what I wanted. He then even tried to say my nostrils were collapsed already which was absolutely not true because insurance pays for a collapsed nostril as they did in my last surgery.

The worst part of all of this is that as I said Hyman’s office printed out the wrong form for financing. I was making total loan payment / 24 months on an automatic payment so didn’t realize until a year and a half later that i was charged $3k EXTRA for interest because my loan wasn't paid in 12 months. I contacted Dr Hyman’s office about this error and was told: “ As far as the financing, Alphaeon is third party and there is really nothing we can do on our end. Unfortunately, It really comes down to reading what you sign even with human error. Trust me if there was anything I could do I would do whatever possible. I know you haven’t known me very long but any time you have reached out to me I have gotten back to you right away and always addressed your concerns. That being said I completely get why you are upset I would be as well so I can’t knock you for that.”

Dr Hyman really seemed like a nice doctor when I went in to meet him however the way he handled this situation was really awful and he shouldn’t be doing noses. It's really a more complicated surgery. He should have offered to atleast refund me part or the surgery or to make me whole on the issue with the financing.

Do your due diligence when picking a doctor, I really wish I had gone straight to my new doctor instead of enduring a surgery with Hyman, losing $8k PLUS $3k in interest fees and the humiliation of a worse nose for a year and a half.

UPDATE: Dr Hyman's response: 'You came to me for multiple procedures since and have sent numerous friends to me." That is an absolute lie. I only went to Dr Hyman for check ups throughout 2018. I never sent a single person to him and have not set foot in his office since 2018, surgery was November 2017. I have NEVER had another procedure done with Dr Hyman of any sort. It's shocking that instead of admitting fault or doing something to make this situation right he comes out with bold faced lies just as he has done when talking about what was said before my surgery: existing airways collapse, that he discussed grafts, etc etc. All lies.