Unhappy with Invisalign Provider - Can I Switch Dentists?

It is unfortunate that you have had this experience and understandable that you are considering transfering your treatment to another practice. There is a system for transferring all your Invisalign information to another office so continuity of treatment should be seamless. In general, whether with conventional braces or Invisalign, orthodontists pro-rate payments so that the amount paid is roughly equivalent to the amount of treatment that has been accomplished at any given time. Thus the remining fee balance can be used to pay the new orthodontist's fees. Be forewarned, however, that there is usually some additional cost to cover the time the new orthodontist will spend reviewing your treatment history and planning the next treatment steps. I suggest you call a couple of orthodontic practices to find out about their transfer policies, and in particular to be certain they do a significant amount of Invisalign treatment. Good luck!

Sorry to hear about your unhappy experience.  Remember, any relationship between you and a doctor is voluntary, so don't worry, you may change Invisalign providers just as you can switch any other doctor.   It is common for patients to switch orthodontists (often because the patient moves to a new city) and there is an established protocol for doing this.  Just find a new provider who is experienced and with whom you feel comfortable, and ask for your records to be transfered.  The old doctor does not have to "agree" to anything, although the fees owed will be matter between you and both doctors.  Good luck, keep the faith ... you will be able to finish your case in an office where you feel comfortable.

Hi Unhappy!

Sorry to hear that you are not happy with your current provider. 

It is indeed possible to change providers.  Both providers must agree to the case transfer.  You may or may not receive a partial refund from the provider you are leaving, and you definitely will have to negotiate a fee for the new provider that will take over the case, albeit it most likely will be a discounted one.

Hope this helps.

Best!

Dr. Alper