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Posted under Invisalign q&a

Unhappy with Invisalign Provider - Can I Switch Dentists?

unhappy customer
I have been waiting over 2 months for new trays because the others did not fit properly after tray 7 (due to plastic being to high not lack of wearing them). I have tried to get an answer and finally was told the new trays were in only to find out it was the second half that I wasn't at yet. When I went in after 2 months of waiting and non return of phonecalls, I was told they need to take a new mold, the new trays aren't actually even made yet! This is way too long and the service is awful. Are There Any Option Other Than Paying All Over?

Answers (5)

From board-certified doctors and trusted medical professionals
R. William McNeill, DDS, MS profile photo
Dr. R. William McNeill, DDS, MS
Answered on May 23, 2011
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Brian Povolny, DDS, PhD profile photo
Dr. Brian Povolny, DDS, PhD
Answered on May 16, 2011
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Steve Alper, DMD profile photo
Dr. Steve Alper, DMD
Answered on May 16, 2011
Answer
Robert Waxler, DMD, MS profile photo
Dr. Robert Waxler, DMD, MS
Answered on May 15, 2011
Answer
Peter Mann, DDS profile photo
Dr. Peter Mann, DDS
Answered on May 15, 2011
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