Is 5 months too long to wait for the first set of Invisalign Braces to arrive?

June 4, 2015
Asked By:Beesting1 in Rochester, NY

My son had his impressions made on January 8th. they said it would take 8-10 weeks for them to come back. It's been almost 5 months now and we still haven't received them. Is this normal? I have called them a couple of times and they keep telling me it takes longer, one time it was 12 weeks and then again they said 16 weeks. They keep changing the time.

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