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Tretinoin is the active ingredient. The difference is the vehicle. The cream will be for normal skin and the gel would be for oily skin. Check with your dermatologist to see which you need.
The gel vehicle is more drying and more irritating than the cream. Gels are used more often on oily skin. If your doctor gave you a prescription for a cream and you got the gel, take it back to the pharmacy for the correct medication. They should be able to check the prescription and give you the medication your doctor ordered.
It's not clear which product is causing the redness and burning. Retin A can certainly do that if applied too frequently or to very sensitive skin. As far as Cetaphil Restoraderm is concerned, if you are allergic to any of the ingredients, it may give the same pictures as you...
Retin A, (aka Tretinoin cream, retinoic acid), is a strong compound that increases skin cell shedding, collagen production, and skin vascularity. It can "bring to the surface" plugs that are in the oil glands, (hence the acne "flare"), and this is a phase and does pass. Every...
What you are describing is an irritation around the eyes due to Retin A. Skin around the eyes is the thinnest and most delicate skin on the body. It gets irritated easily. In general I recommend that patients start slowly with a low dose of Retin A, like 0.025% cream and build up...