How much weightage should be given to office response time and organization when picking a surgeon?

I am considering a surgeon who seems pretty good at what he does. He is out of state and I have had a very tough time dealing with his office/admin team. They seem disorganized , unresponsive and slow. Its frustrating as a lot of my travel booking and work time off decisions depend on the office's responsiveness. I am already 1 month late from my planned surgery day.