Why was my experience with the GentleMax Pro laser so painful?

Hello, thank you for your question.  We generally find that the coarser the hair follicles, the more discomfort.  When doing laser hair reduction, it is actually the hair follicles that are absorbing the heat. The coarser the follicle the more heat absorbed.  The laser does have cryogen cooling spray that sprays at the same time the laser pulses, this should help with the discomfort.  You may try taking an ibuprofen prior to treatment to take the edge off, also the technician can certainly slow down the treatment in order to make it more tolerable. The good thing is, as the total number of follicles are reduced with each treatment, so will the amount of heat.  Good Luck!