Hi, Thank you for providing a clear photo and detailing your concerns so specifically. It is very common to experience a combination of heavy upper eyelids and volume loss underneath, and understanding the root cause of each is the first step toward the right treatment. Based on your photo, here is a breakdown of what you might be seeing and how we typically address it: Upper Eyelids (Droopiness vs. Ptosis):You definitely have some excess skin resting near your upper lash line, which creates that "heavy" or droopy appearance. An Upper Blepharoplasty is the gold standard procedure to carefully remove this excess skin and open up the eyes. You asked a great question about ptosis. True ptosis means the actual muscle that lifts the eyelid (levator muscle) is weak or stretched. While it is difficult to definitively diagnose true ptosis from a single static photo, if an examination shows your muscle needs tightening, a Ptosis Repair can easily and safely be combined with your upper blepharoplasty during the same surgery. Lower Eyelids (Hollowness and Puffiness):The puffiness you are noticing is likely a small amount of natural orbital fat pushing forward. This becomes much more noticeable when there is a lack of volume (the hollowness or sunken look) right below it. The Surgical Route: A Lower Blepharoplasty with fat repositioning, or combining it with Facial Fat Grafting, provides the most permanent and natural-looking solution. Fat grafting is particularly excellent for sunken eyes because it restores soft, long-lasting volume using your body's own tissue. The Non-Surgical Route: If you are not quite ready for a lower eyelid surgery, under-eye (tear trough) fillers can beautifully camouflage the hollowness and blend the transition between the puffy areas and the cheeks. This is a great, minimally invasive way to look refreshed, though it is a temporary fix. Because the eye area is so delicate and dynamic, an in-person (or detailed video) consultation is essential to test your eyelid muscle function and map out a precise, customized plan. Best regards, Op. Dr. Yücel SarıaltınBoard Certified Plastic SurgeonIstanbul, Turkey