Is my mole removal area healing correctly? I had my mole removed last wednesday by my family doctor who shaved it off. (photo)

Day 1 i put a bandaid on it an saw that the area around it was red, it started bleeding an it also was oozing. Day 2 still red an started crusting, the area was swollen, also sore and itchy, so my mom talked to a pharmacist, the pharmacist suggested washing it out twice a day with soap and water then gave my mom antibiotic ointment that has bacitracin zinc, neomycin sulfate, polymyxin b sulfate in it, so thats what ive been doing every day since then but the crustiness is worse, it is still red.