New Hair Institute is definitely a professional establishment. The staff are friendly, and Dr. Pak was attentive. The 3 SMP procedures were done to address the multiple FUT linear scar, attempting to cover up/minimize it visually as much as possible. I had Body Hair FUE transplant to the linear scar from another doctor prior to the SMP procedures, and the result from that transplant failed to address my concerns. After consulting at one of their open house, back in the summer, I proceeded with SMP, and overall, it did minimize the scar visibility tremendously, although did not eliminate it. I am now waiting for a couple of weeks post 3rd procedure to see the final result, as the SMP will settle to the final look at that point. However, I have to say, immediately after the final procedure, I was quite happy with how it looks with the SMP all fresh, and I only wish it stays that way, but that's just the nature of this procedure it seems. All in all, I wish I had approach this procedure BEFORE the body hair transplant to the scar, since I would probably not proceed with the transplant as I find that procedure did not make a drastic difference considering the cost of that procedure.