a user 9 days ago
Ratings based on 11 reviews
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5 out of 5 stars
Show More Dr. Hugo obviously has perfected this procedure. He gets it done quickly and proficiently. I have twice now been thrilled with the results from the Fractional CO2 Laser treatment that he has performed. Over the years, I have been to several estheticians in hopes of reversing the damage I have done from foolish years of tanning. And more recently, I have been to different RN’s for injections to smooth out the lines. But I never felt that there was a genuine focus on what was really needed to get me to the point of feeling satisfied and happy with the results. It was always just an in and out situation, no real discussion or plan. Not the case with Dr. Hugo and his staff. They have consistently proven to me that they are truly concerned about their patients needs and want to help them feel great about the way they look. They listen, they ask questions, they discuss options, they take pictures, they take notes, they want to know how you feel about your results. They show you that they care. Taking before and after pictures seemed so important to me. I could never understand why that wasn’t done by the other clinicians I went to. It’s such an easy step in today’s digital world in order to show your patient the results from what they had done. Another easy step is taking notes. Never had that with the others. But with Dr. Hugo and his medical staff, I feel that when I get repeat procedures done, they know exactly what to do because they took notes from the last time. They know what worked and what maybe didn’t. They got me to the look I wanted and can check their notes on how to keep me there! Dr. Hugo and the wonderful ladies with him are all very serious about protecting your skin from the sun, too. And because they have worked with me through different procedures, given me advice on what to use for a daily regimen, and cheered me on through short spurts of discouragement, I am now SO thrilled with my skin and appearance. No sun necessary! I’m glad a girlfriend of mine turned me on to Dr. Hugo a couple of years ago. It's great to have finally found a group with whom I can trust and feel comfortable and know will keep me happy with the way I look! No more jumping around from place to place, I’m set!
5 out of 5 stars Botox
5 out of 5 stars CoolSculpting
Show More He was very specific when he explained to me about this procedure in every little detail. Both him and the nurse gave me paperworks with what to expect before and after. It has been the best medical experience I ever had. The nurse prepared me for the WORST by explaining me about the pain during and after and probably, because of that, the pain during my first few days and weeks after it wasn't bad at all!
1 out of 5 stars Botox
Show More 2 of the 5 reviews are the same person the others are staff I am pretty sure. Regardless there are only 5 and I should have checked more into his background. His 'nurse' Pat and Mr Hugo were both rude and degrading. I went for botox, it was offered 'over priced' (nearly $600)I had a few arrogant comments during but ignored them I was happy to have someone in the area (with good reviews, ha) 10 days later there was no change to the crows feet, just between the brows, he had given me less on the face and even said 'this will do' after a few injects. I went back for a 'top up' (which is usually free if its a little, yes I am a single hard working parent and will pay as long as it works). The nurse 'pat' saw me and said she needed to get Hugo who came in and said it looked fine, I smiled and mentioned there was lots of lines and I never had this prior and he immediately said well I am sorry for not being a genius like your other doctor you need to go back to him, I was shocked & said he wasn't in the country I just wanted the crow lines to go, he said more quips and left I asked why he had a attitude and 'pat' became just as belligerent! I said he didn't give me that many shots in the face and she accused me of calling him a liar for not providing what he wrote he did!!! It was unreal I was in shock at the treatment, she then said I should leave I had to demand for a copy of my record which was just as ridiculous...I do not have room here to write everything I want here, just DONT go there, they are all about the $$$ I wouldn't even care but the results are very poor.
5 out of 5 stars Smart Lipo
Show More Doctor and staff were very pleasant starting with first phone call. Dr. Hugo spent an hour with me making sure all my questions were answered so I could make an educated decision. Surgical staff were caring and professional. After the procedure Dr. Hugo and/or his nurse, Pat, called me everyday to check and see how I was doing and if I had any questions. Top notch service!
5 out of 5 stars Cellulaze
Show More Dr. Hugo was very thorough and honest in his consultation. I didn't feel rushed and he answered all of my questions. Even when I called back for ones I had forgotten to ask. His staff was very kind and professional. I really felt like they truly cared about me. I was able to use Care Credit so that was very helpful to me.
5 out of 5 stars Fractional Laser
Show More From my first phone call to my post-op visits I was very pleased with my experience. Dr. Hugo and his whole staff made me feel like I was part of their family. My initial consultation was over 1 hour with Dr. Hugo himself! Other consults I went to I spent 15 minutes with doctor. Dr. Hugo's office staff took a lot of time with me and made sure my questions were answered so I could make the best decision. Everyone knew my name and made me feel welcome in the office. I entered through a private door for my post visits to give me some privacy from waiting room eyes. During my after visits I saw Dr. Hugo, not just his nurse (who is also great). I went to see 3 different doctors before I made my choice. There was nothing missing from my experience. I would highly recommend him to my friends and family.
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