Ben Hugo, MD
Virginia Beach, VA 23454
Ratings based on 8 reviews
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Very informed. Answered my 1000 questions.
Love the practice! Nice staff, good prices and great work.
2 of the 5 reviews are the same person the others are staff I am pretty sure. Regardless there are only 5 and I should have checked more into his background. His 'nurse' Pat and Mr Hugo were both rude and degrading. I went for botox, it was offered 'over priced' (nearly $600)I had a few arrogant comments during but ignored them I was happy to have someone in the area (with good reviews, ha) 10 days later there was no change to the crows feet, just between the brows, he had given me less on the face and even said 'this will do' after a few injects. I went back for a 'top up' (which is usually free if its a little, yes I am a single hard working parent and will pay as long as it works). The nurse 'pat' saw me and said she needed to get Hugo who came in and said it looked fine, I smiled and mentioned there was lots of lines and I never had this prior and he immediately said well I am sorry for not being a genius like your other doctor you need to go back to him, I was shocked & said he wasn't in the country I just wanted the crow lines to go, he said more quips and left I asked why he had a attitude and 'pat' became just as belligerent! I said he didn't give me that many shots in the face and she accused me of calling him a liar for not providing what he wrote he did!!! It was unreal I was in shock at the treatment, she then said I should leave I had to demand for a copy of my record which was just as ridiculous...I do not have room here to write everything I want here, just DONT go there, they are all about the $$$ I wouldn't even care but the results are very poor.
I met a woman in a restaurant restroom who saw me fretting over my eyes and told me I had to go see Dr. Hugo. I never got her name, but I have been a dedicated patient for over 10 years.
Doctor and staff were very pleasant starting with first phone call. Dr. Hugo spent an hour with me making sure all my questions were answered so I could make an educated decision. Surgical staff were caring and professional. After the procedure Dr. Hugo and/or his nurse, Pat, called me everyday to check and see how I was doing and if I had any questions. Top notch service!
Dr. Hugo was very thorough and honest in his consultation. I didn't feel rushed and he answered all of my questions. Even when I called back for ones I had forgotten to ask. His staff was very kind and professional. I really felt like they truly cared about me. I was able to use Care Credit so that was very helpful to me.
From my first phone call to my post-op visits I was very pleased with my experience. Dr. Hugo and his whole staff made me feel like I was part of their family. My initial consultation was over 1 hour with Dr. Hugo himself! Other consults I went to I spent 15 minutes with doctor. Dr. Hugo's office staff took a lot of time with me and made sure my questions were answered so I could make the best decision. Everyone knew my name and made me feel welcome in the office. I entered through a private door for my post visits to give me some privacy from waiting room eyes. During my after visits I saw Dr. Hugo, not just his nurse (who is also great). I went to see 3 different doctors before I made my choice. There was nothing missing from my experience. I would highly recommend him to my friends and family.