I was beyond dismayed by the blatant disrespect Dr. Dina Strachan displayed when I visited her office on October 30, 2014. Returning for the 2nd time ever, to receive the chemical peel she suggested for my newly diagnosed "adult acne". My initial visit 1 month earlier......the fast talking Strachan tried to convince me that with a few extractions, some ache cream and a chemical peel, my face would be back to new in no time! I did the extraction (out of pocket paid in full), she wrote the prescription for cream and scheduled the peel for 1 month later. Well.....it appears that I had the audacity to exercise my Patient Rights and disobeyed her orders to use the cream she prescribed. Having been informed by her assistant, she entered the room, cold, curt and began to berate me for not taking the cream she had prescribed, and that she does not like it when "people" take it upon themselves to mix "other things" with her treatment. In a daze by her actions, I felt the need to fumble through an explanation of a facial I had received 3 weeks back, and my decision to return to old habit of using natural products, drinking lots of water and being regimented of cleansing 2x daily, use of light scrub and mask. Strachan's response, "WELL, I JUST ASSUMED YOU WASHED YOUR FACE AND BRUSHED YOUR TEETH EVERY DAY!" Stunned and horrified, I hadn't even realized she had completed the treatment until she doffed her gloved hand and said, "that's it!", said a few reminders and exited the room.
I gathered my belongings in a daze, said my goodbyes to her very pleasant staff at front desk and left. Walked around the 14th street area in a fog for ~45 min, I decided to return to express to her how I felt about her actions earlier. I was met by a arrogant, condescending and unapologetic snob!