The staff is always friendly and polite. The nurse practitioner, Patsy, did an excellent job on my biopsy and the only thing I felt was the initial numbing shot. She also suggested and scheduled me for a procedure to lessen my rosacea. The only disappointment I had was that the medical assistant or nurse who had reviewed my history and allergies placed a bandage on my face with latex gloves not 5 min after we discussed I had a latex allergy. If my allergy were more severe (or had turned more severe following that patricular exposure), it could have resulted in anaphylaxis. She also did not state what ointment she placed on my face and I had just disclosed an antibiotic ointment allergy. Luckily, there were no severe reactions and that is a blessing. I recommend the office stop using latex and retrain staff of the severity that latex allergies can cause. Nitrile gloves are just as good as long as the appropriate size is used.