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WARNING! Don’t Buy Not the Hype About Their Skinbetter Science Products!
I sincerely did not want to resort to writing a review about my *overall* horrific experience however, I am DEEPLY disappointed with how Dr. Truesdale office manager responded to my concerns about Skinbetter Science products that they sold me. Much like another reviewer wrote, the office staff comes across as a “aggressive cheap pushy used car sales” I can wholeheartedly relate.
Initially, I chose this office because I was interested in their Daxiffy treatment because like the previous reviewer mentioned, all Dr. Truesdale really cares about is his Instagram image. I decided to give his office a chance because he did a great job advertising Daxify on Instagram. Fast forward to setting my appointment…. I have an out of state area code so during the appointment setting stage, the administrative assistant asked if I was sure I was actually in California. No big deal, but her question was somewhat of an eyebrow raiser moment. Since my appointment was the same day, the administrative assistant called me 2-3 more times to confirm that I was actually in California and confirmed that I intended on keeping the appointment. Again no big deal but certainly became apparent that they had zero confidence in my keeping my appointment.During the appointment, Nurse Jess had no problems telling me the secrets other practices use when I mentioned I had fillers in my neckbands but did not see lasting effects. Whereas, Nurse Jess oversold and under delivered with the sales pitch on Skinbetter Science products. Her presentation was so convincing that I asked what ingredients made this line superior to competitor products. She responded, “hmmmn that’s a great question” then started scanning the box to learn about the product line that she was so aggressively urged me to try. She eventually said, “it has a bunch of stuff but I know it’s supposed to be a good line.”Discovering Nurse Jess did not know much about the skincare line other than her personal conviction, I was apprehensive because it was apparent that she did not know enough about the product yet, PASSIONATELY presented it as a miracle skin care line.During my exit, the administrative assistant heard me say let me do a little research and think about it so she took over the sales pitch….only she knew the product line considerably more so than the medical staff. I recall feeling like the persistent sales pitch was reminiscent of a high pressure timeshare experience. On a positive note, not only did the administrative assistant speak eloquently and knowledgeable about the skincare line, it was her pitch that restored my hope that this line might be worthwhile. Even the office manager joined the conversation to help talk me into trusting the products. Again, the office manager was not nearly as knowledgeable about the actual ingredients that had the staff hyping the line like it was the best thing since pockets. I eventually bought into the hype and let them talk me into buying what I later discovered was the worst product experience I ever endured!Within the first few weeks of using the products, I noticed my skin was starting to show signs of significant hyperpigmentation. Initially, I was upset reflecting on the overall experience of spending an accumulative near $1500 on the visit yet, my skin actually looked worse. I eventually felt so upset and could not stop thinking about how the office treated me AS IF they had trust issues yet, they’re actually the ones that used disingenuous sales tactics to push a product that majority of their staff knew absolutely nothing about. Worse still, the office staff was oblivious about the highly ranked medical grade top skincare line for ethnic skin that has withstood the test of time. Equally troubling is when I finally decided to call the office and send pictures of my skin, the office manager made a point of heavily emphasizing “hmmm I’m shocked that you had such a bad reaction you’re the first person to ever complain about the skincare line.” Based on the office manager, (Margie I believe) heavy emphasis on doubting my concerns, I felt her response was insensitive as well as a subliminal. I reminded them that I have spent nearly $100k in surgeries as well as I am a near two decade business owner so please stop speaking to me as a welfare to work case. I also felt compelled to urge the office to look at the photo specs to see the date time and location because these folks put tremendous emphasis on how everyone else had a great experience with Skinbetter Science products.Eventually, after I vented and agonized about my adverse reaction, the administrative assistant surrendered a virtual visit with Dr. Truesdale. While on some level, I felt like this was a step in the right direction, I was shocked to find out that I had to wait an additional two weeks to see the doctor especially considering I agonized about the upcoming Valentine’s Day holiday.Nonetheless, I waited patiently to see Dr. Truesdale because I somewhat understood he had a busy schedule. In doing so, I was shocked to find out the previous reviewer had valid reasons to say Dr. Truesdale really only cares about his social media presence. My personal experience was Dr. Truesdale was not an empathetic listener whatsoever! Throughout the visit, he **REPEATEDLY** interrupted me to the extent that I had to ask several times whether I could finish my statement which he assertively continued to over talk me. I actually pointed out to Dr. Truesdale that my venting was part of the emotional relief because I spent weeks walking around having to shield my face and neck discoloration.Not only did Dr. Truesdale make me feel like he was consumed with responding vs giving me sufficient opportunity to complete my thoughts, he even scripted his nurse response prior to letting me hear what she had to say. As much as I wanted to like this practice as well as be proud of Dr. Truesdale for making it to Beverly Hills AND not be the one to write a review, I wholeheartedly felt Dr. Truesdale came across as so what you suffered such a horrific adverse reaction but you’re the first patient to complain about the product, get over it I have other patients waiting. I literally had to remind Dr. Truesdale that we weren’t even halfway through the 30 minute appointment time that he set aside for me. Despite my plea for empathy, it was apparent that Dr. Truesdale really preferred that I shut up and wasn’t invested in even giving the allusion that he genuinely cared.That being said, I am disappointed because it feels like my concerns were trivialized and I basically paid nearly an accumulative $1,500 for the visit only to endure nearly two months of looking worse.I will say however, they offered me a $400 refund forwards the products. While this seems redeemable, I have yet to hear from Skinbetter Science as the office initially claimed that I would. So essentially, I suffered at my own expense!
Initially, I chose this office because I was interested in their Daxiffy treatment because like the previous reviewer mentioned, all Dr. Truesdale really cares about is his Instagram image. I decided to give his office a chance because he did a great job advertising Daxify on Instagram. Fast forward to setting my appointment…. I have an out of state area code so during the appointment setting stage, the administrative assistant asked if I was sure I was actually in California. No big deal, but her question was somewhat of an eyebrow raiser moment. Since my appointment was the same day, the administrative assistant called me 2-3 more times to confirm that I was actually in California and confirmed that I intended on keeping the appointment. Again no big deal but certainly became apparent that they had zero confidence in my keeping my appointment.During the appointment, Nurse Jess had no problems telling me the secrets other practices use when I mentioned I had fillers in my neckbands but did not see lasting effects. Whereas, Nurse Jess oversold and under delivered with the sales pitch on Skinbetter Science products. Her presentation was so convincing that I asked what ingredients made this line superior to competitor products. She responded, “hmmmn that’s a great question” then started scanning the box to learn about the product line that she was so aggressively urged me to try. She eventually said, “it has a bunch of stuff but I know it’s supposed to be a good line.”Discovering Nurse Jess did not know much about the skincare line other than her personal conviction, I was apprehensive because it was apparent that she did not know enough about the product yet, PASSIONATELY presented it as a miracle skin care line.During my exit, the administrative assistant heard me say let me do a little research and think about it so she took over the sales pitch….only she knew the product line considerably more so than the medical staff. I recall feeling like the persistent sales pitch was reminiscent of a high pressure timeshare experience. On a positive note, not only did the administrative assistant speak eloquently and knowledgeable about the skincare line, it was her pitch that restored my hope that this line might be worthwhile. Even the office manager joined the conversation to help talk me into trusting the products. Again, the office manager was not nearly as knowledgeable about the actual ingredients that had the staff hyping the line like it was the best thing since pockets. I eventually bought into the hype and let them talk me into buying what I later discovered was the worst product experience I ever endured!Within the first few weeks of using the products, I noticed my skin was starting to show signs of significant hyperpigmentation. Initially, I was upset reflecting on the overall experience of spending an accumulative near $1500 on the visit yet, my skin actually looked worse. I eventually felt so upset and could not stop thinking about how the office treated me AS IF they had trust issues yet, they’re actually the ones that used disingenuous sales tactics to push a product that majority of their staff knew absolutely nothing about. Worse still, the office staff was oblivious about the highly ranked medical grade top skincare line for ethnic skin that has withstood the test of time. Equally troubling is when I finally decided to call the office and send pictures of my skin, the office manager made a point of heavily emphasizing “hmmm I’m shocked that you had such a bad reaction you’re the first person to ever complain about the skincare line.” Based on the office manager, (Margie I believe) heavy emphasis on doubting my concerns, I felt her response was insensitive as well as a subliminal. I reminded them that I have spent nearly $100k in surgeries as well as I am a near two decade business owner so please stop speaking to me as a welfare to work case. I also felt compelled to urge the office to look at the photo specs to see the date time and location because these folks put tremendous emphasis on how everyone else had a great experience with Skinbetter Science products.Eventually, after I vented and agonized about my adverse reaction, the administrative assistant surrendered a virtual visit with Dr. Truesdale. While on some level, I felt like this was a step in the right direction, I was shocked to find out that I had to wait an additional two weeks to see the doctor especially considering I agonized about the upcoming Valentine’s Day holiday.Nonetheless, I waited patiently to see Dr. Truesdale because I somewhat understood he had a busy schedule. In doing so, I was shocked to find out the previous reviewer had valid reasons to say Dr. Truesdale really only cares about his social media presence. My personal experience was Dr. Truesdale was not an empathetic listener whatsoever! Throughout the visit, he **REPEATEDLY** interrupted me to the extent that I had to ask several times whether I could finish my statement which he assertively continued to over talk me. I actually pointed out to Dr. Truesdale that my venting was part of the emotional relief because I spent weeks walking around having to shield my face and neck discoloration.Not only did Dr. Truesdale make me feel like he was consumed with responding vs giving me sufficient opportunity to complete my thoughts, he even scripted his nurse response prior to letting me hear what she had to say. As much as I wanted to like this practice as well as be proud of Dr. Truesdale for making it to Beverly Hills AND not be the one to write a review, I wholeheartedly felt Dr. Truesdale came across as so what you suffered such a horrific adverse reaction but you’re the first patient to complain about the product, get over it I have other patients waiting. I literally had to remind Dr. Truesdale that we weren’t even halfway through the 30 minute appointment time that he set aside for me. Despite my plea for empathy, it was apparent that Dr. Truesdale really preferred that I shut up and wasn’t invested in even giving the allusion that he genuinely cared.That being said, I am disappointed because it feels like my concerns were trivialized and I basically paid nearly an accumulative $1,500 for the visit only to endure nearly two months of looking worse.I will say however, they offered me a $400 refund forwards the products. While this seems redeemable, I have yet to hear from Skinbetter Science as the office initially claimed that I would. So essentially, I suffered at my own expense!
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