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Worse Experience Ever
My experience with Dr. Robb was the most traumatizing experience I ever had to go through. I had a Septorhinoplasty on September 1st, 2022. My first consultation with him I specifically requested to keep my nose long, big and natural (as it runs in my family). I told him my two main concerns were to fix deviated septum and straighten bump on my nose bridge that got worse overtime after a car accident. I told him I specifically chose him because he is a facial plastic Ent specialist and trusted he would keep me looking the same. He then started to point out more flaws on my nose stating I had a “Bone spur” and started drawing all kinds of medical symbols/terminology on my simulation. His nurse was typing everything as he was drawing on simulation. Till this day I will never know what went wrong, whether data was entered incorrectly or whether he confused me with another patient, he did apologize several times for the misunderstanding. I do remember him speaking to the nurse as he was pointing and drawing at the simulation (nurse was typing) but he never explained to me directly what was being drawn. I assumed he went based off what my requests were and that he was communicating it with the nurse as he was drawing. Also, he never mentioned the risk of changing my front view nor did he draw front view simulations, he only drew side profile simulations. He asked what I thought of the simulation. I said I have no experience or knowledge with this, but I trust that you will keep my requests and not make me look different. Fast forward to now (1 year 8 months later); I do look a lot different, and his results are the opposite of what I requested. My nose is now much wider (front view). It was also shortened, overly rotated upward; the bridge was shaved very low and narrowed, columella was flattened, and I have dent on bridge and scar tissue on my nostrils. (At my consultation he mentioned I was thin skinned to the nurse typing and after surgery I am suddenly thick skin now) Idk how he assumed that. On post op report it stated he did a reduction which clearly was never mentioned to me at my consults that he would “reduce” anything. He always used the simulation as his defense, but my current nose doesn't even look anything near the simulations. Aside from the unsatisfactory cosmetic results, I’m also dealing with worse breathing, partial smell loss (my odors aren't as strong anymore) and I have nasal valve collapse caused by this surgery that will need to be repaired to improve breathing. I also had a CT scan after surgery that shows septum is still deviated according to my local ENT. When I woke up from surgery, Dr. Robb was nowhere to be found, they wheeled me out the back door while I was still feeling dizzy from anesthesia. I noticed a knot on the back of my head (they claimed it was due to the number of hours laying on the table and to just ice it). I had hip pain several months after and it was fixed by a chiropractor who told me it was due to the position I was in during surgery. Post Op Report mentions he opened me up twice. On cast removal day, Dr. Robb was not present again. I felt like he tried to avoid me, and this is not the aftercare I expected after paying him 16K. “Not that my opinion matters, but your nose now is more feminine/celebrity like, and you look amazing” was his statement after bringing up all my concerns. It does NOT. Another reason I chose Dr Robb is because I had read on google reviews where he prayed over his patients, I personally took this as a sign from God that Dr. Robb is a man of faith and would be the doctor to do the right thing. To my discouragement, I find it hard to believe after being gaslight each time I tried stating a concern. Overall, I am very disappointed, humiliated, and devastated with the results. If you would like more details or see pictures, feel free to message me. I do plan on having a revision soon and you're more than welcome to follow me on this new journey.
Provider Review
Board Certified Facial Plastic Surgeon
950 N. Point Pkwy., Alpharetta, Georgia