POSTED UNDER Rhinoplasty REVIEWS
Boahene Cancelled my Surgery. Baltimore, MD
ORIGINAL POST
I had a nose revision date set with Dr. Boahene. I...
winnie80April 21, 2015
$13,000
I had a nose revision date set with Dr. Boahene. I made hotel and plane reservations as well. I just needed my tip done without rib graft surgery. However, I was quoted the highest price for rib surgery. Since I almost have a total blockage in my nose, part of this procedure is considered a functional to correct my breathing. Out of curiosity, I called my insurance and they said it would be a covered procedure if the doctor's office filled out a preauthorization form. Although I told them Dr. Boahene doesn't participate with their insurance, they said preauthorization would allow him to receive partial payment for this procedure. So, I contacted Dr. Boahene's Office Manager regarding it. Right away, she became mad stating that Dr. Boahene doesn't participate with my insurance. I tried to explain what my insurance told me and how my breathing problems were already discussed during the consult. I said that maybe he didn't note the area that was blocking my nasal passages because he said he was afraid to damage it. I also said I knew for sure that he was fixing my collapsed nostril because it was blocking airflow. All I wanted to know is if it was possible for my insurance to cover the functional part, not the cosmetic part of my surgery. Dr. Boahene's Office Manager was still mad, but she said that she would ask him when he was in the next day. Because I didn't hear from her and payment for the surgery center was due that afternoon, I contacted her that day to ask if she heard from Dr. Boahene. I said that I still wanted to make the payment in full since my insurance could just reimburse me later if they approved it. I also said that I didn't mean to cause any trouble by inquiring if the functional part of this surgery could be covered by my insurance. She said that she would get back to me, but she never got back to me. The following morning she contacted me to say there may be a conflict with my surgery date. When I asked her what kind of conflict, she did not reply. So, I called the surgery center and they didn't say there was any conflict. Then, she contacted me to say Dr. Boahene cancelled my surgery and that I should only have a doctor in my state do it. I explained that doctors in my state have been referring me out of state since there aren't really any experienced revision doctors here. Dr. Boahene's Office Manager also said she already told me the day before that Dr. Boahene said he would only code the procedure as cosmetic, not partially functional. When I told her that she never updated me on what he said, she yelled at me claiming that she did. I asserted that it was ok if Dr. Boahene didn't want to send a preauthorization form for the functional part because I was just asking. I can't speak for Dr. Boahene since I don't know if his Office Manager screens (or deletes) his office emails, but he never replied to my email about this issue brought on by his Office Manager. If he did read my email, then he lacks character.
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Replies (18)
April 29, 2015
His Om, is horrible j was trying to schedule a consultation and they never got back with me. I just started looking for other surgeons
April 30, 2015
I don't think his OM liked me from he start since I had to email Dr. Boahene that I have been trying to schedule a consultation for several months, but she never returned my calls or emails. So, he wrote that he would send her an email to remind her to contact me. Finally, she contacted me. Dr. Boahene is losing patients because of her.
May 1, 2015
I'm soo glad someone is finally stepping up and writing a truthful review about their experience also. I kid you not I had the same experience with his office manager. Karen. She just has a nasty, standoffish attitude and was not helpful at all. During my 3rd visit her lack of communication left me having to pay $100 in cab fair because she was not specific in telling me my visit was going to be at his other location. Instead of apologizing she filliped it on me and got snotty. I'm usually a calm person but i just could not hold back from giving her an ear full. I even told DR Boahene this and he just shrugged it off. My cab driver even said make his office pay for the cab ride since they did not communicate to you which location you had to go. I've consulted with Dr Jason Hamilton and he specializes in AA ethnic rhinoplasty, try looking into him. I had my revision done by DR Bittner, also check him out.
May 1, 2015
Sorry to hear about your experience; but on the positive, you saved yourself from trying to go through future communications with her since that would caused you some frustration. I completely recommend Dr. Hamilton for surgery. I think you'll be happy with him.
May 3, 2015
In response to posh, She refused to refund the $100 consult fee after she did the ultimate discourtesy of canceling my surgery. She could care less that I lost hundreds of dollars on the airline ticket I purchased. She also has no understanding of the psychology of patients seeking nose revision surgery. At last I had hope my nose would finally be fixed, then she takes away that hope without any remorse. I was left in tears that day.
May 5, 2015
Yup, Ive had her last minute cancel an appointment on me too, knowing I'm an out of state patient. Lucky for me the airline did not charge me to change it. I cant believe they will not refund your consult fee after they canceled your surgery! Its sad to see how some people can be soo money hungry. We use all of our hard earned money getting these surgeries only to have to shelling out more money even after your results are botched. They are sending a balance that I owe his office from the in office procedure to collections so i does not surprise me to hear they are not refunding you.
May 5, 2015
I'm sorry Dr. Boahene's surgery didn't work out for you, but I'm happy to hear that you found a doctor who was finally able to fix your nose issues. One thing that was odds is his office manager threatened to have Dr. Boahene's attorney write me a letter when I said I didn't feel like I was being treated fairly when my surgery was cancelled for no good reason. Again, she overreacted. That's the problem with her.
May 5, 2015
Are you kidding me?! Wow that lady is crock pot crazy! Lol I'm surprised they didn't threaten to sue me over my review, but then again you can't deny the truth and facts. Look at this as a blessing. All of this that happend to you could very well be to save you for going through another surgery. research other doctors and go with your gut!
May 6, 2015
Did Dr. Boahene charge you for the filler injections to your nose to hide the problem he could not fix...is that what they sent to collections? He really should have waived that charge if he did not fix the problem another doctor was able to fix later. I would not recommend anyone to get fillers in their nose since it damages the tissue. As you said, greed plays a part in some doctor's offices. I had an open mind about Dr. Boahene, but his office manager has closed it. She said he said I was a problem because I asked about insurance coverage. Did he really say it was a problem or did she just put words in his mouth. I never even discussed it with him, but from experience I know how she distorts the truth. Hence, I don't know what to think about him since she could also be distorting the truth about him. I am no therapist, but she seems to have vent up anger that slips out every now and then. It really gets in the way of professional business.
May 6, 2015
There are two amounts they are sending to collections. One was for the surgery taking longer, which honestly if I did not end up having to get a revision and shell out more money I would pay, and the other is from the in office procedure he did. When I asked Karen why they would bill me to fix his work her answer was well usually for something like this it would cost 4k and it's been over a year since my initial surgery date. The filler the first I did it with him was free but I kept having to pay to get it re injected locally which cost 2-300 for over a year! I'de say we are even?! Lol but I honestly think the reason they did not want to take you on is because you were trying to have your insurance cover part of it which creates more work for the OM. Some doctors are really good about working with insurance and others won't even take you on. My surgeon is really good I hear about working with insurance.
May 6, 2015
She doesn't listen since I made it clear if insurance was too much trouble then to just forget about it. She should think if she would want to be treated how she treats patients when dealing with a doctor's office.
May 6, 2015
Lol I don't think she did and if she did and they still turned you down, look at it as a blessing and take your hard earned coins to a doctor that deserves your business!
Thank you for sharing your experience!