Can I Ask for Refund?

Tear troughs are a sensitive area and have a tendency to bruise more commonly than other areas. As far as a refund is concerned, that's difficult to say. Most physicians will work with you until you are happy. The lumping may subside in the course of a week or two, as your body adjusts and swelling goes down. I would let the physician do the massage, so as to not worsen things. Close follow up is important. If you are still unhappy, they can administer Hyaluronidase. Best of luck.

Usually not.  You paid for the filler and the filler was used.  Since there are no pictures, I can't comment on your statement that they "look just as they did, only lumpy".  At this point, massage is not going to help - helps a little in the first 24 hours.  You can use hyaluronidase to dissolve the product but I don't do it unless there is a severe deformity.  You need to go back to your doctor and have her look at your eyes and discuss your concerns.

Tear trough injections are notorius for bruising and mild swelling. I gravitate towards Restylane, but have used Juvederm on patients. The lumpiness may even out over the next week, if you had it one week ago. If it is still not better at the two week point, follow up and discuss your options. Best of luck.

This is a difficult one. Generally speaking, if a highly trained physician such as a dermatologist or plastic surgeon did your treatment, you should visit them and ask what options you have such as hyaluronidase to dissolve the existing filler. If you have a good relationship with the physician or they see that they messed up to any degree, I'm certain they can find a way to rectify things to your satisfaction. ~ Dr. Benjamin Barankin, Toronto Dermatology Centre.

This is really hard to answer without more information and photos. First, who was doing the injections? Was it a doctor? Second, Juvederm isn't a great filler around the eyes and I much prefer Restylane there as the product works and looks better. The problem that most people have when it comes to fillers (and you'll see post after post after post on this site) is the person doing the injections, or the patient's expectations. In your case, I don't know who did them. I would recommend you stop trying to massage the lumps at this point because you can actually be making them worse, bringing swelling there. You can have a dissolving agent called hyaluronidase injected, yes, but I would have someone who knows what they are doing inject that for you. "Poor cosmetic outcome" is not a reason for a refund, and I know that sounds harsh, but with fillers and really any cosmetic procedure, the patient owns a part of the process. Patients need to do good research and find great injectors. That's not always easy, but it is necessary. She used the product on you and even though you don't like it now, that's not exactly refundable. I would suggest you see her, for a look at your face and a discussion about what is happening. If you aren't happy, then see someone else to have the lumps dissolved properly.