At The Practice Plastic Surgery, we believe that the connection between the patient and the provider is at the heart of every successful procedure. Our mission is to empower transformation through surgical innovation and empathetic care, delivered by doctors who truly listen to their patients.
great staff: patient, honest, open communication, great followup. Post two pregnancies i had done:hernia and diastasis recti repair, c section scar revision and implant replacement. Perfect results. Best thing i did. I will go back if i need anything else done. I completely trust them
I contacted this office with hopes of seeing Dr Killeen for surgery after seeing her on Dr 90210. I scheduled my consult which was $300 due day of consultation and after speaking with her scheduling coordinator, I even scheduled my surgery with her in order to get the perfect date which required a refundable deposit of $1000. After a few weeks of speaking with other doctors, I decided I would cancel my appointment with Dr Killeen two weeks before my scheduled consultation. I called into the office and confirmed that my consult with her would be cancelled as well as cancelled my surgery. I was told that I would not be charged the $300 for the consult and that my $1000 deposit would be refunded back to me. Not in the form it was paid (credit card) but that I should receive a check in the mail within the next 3 weeks. Now it has been a month since I called and cancelled everything and still have not received my refund back. I have called the office and each time I am told that the lady that handles this is busy and will call back however I have not received any returned calls. After calling again today, I was told that the lady that handles this issue placed a note on my account yesterday to request a refund. At this time I am very upset and disappointed because that request should have been placed weeks ago. How is it that when someone request a service from your company you expect money upfront but when the service is not provided it takes months to provide the payment back?? Because of this I would not suggest this office to anyone. Until they can get their accounting department together and return calls and payments, they can forget having me as a customer now or anytime in the future. If I could I would give them less than 1 star!