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do not use this office
I contacted this office with hopes of seeing Dr Killeen for surgery after seeing her on Dr 90210. I scheduled my consult which was $300 due day of consultation and after speaking with her scheduling coordinator, I even scheduled my surgery with her in order to get the perfect date which required a refundable deposit of $1000.
After a few weeks of speaking with other doctors, I decided I would cancel my appointment with Dr Killeen two weeks before my scheduled consultation. I called into the office and confirmed that my consult with her would be cancelled as well as cancelled my surgery. I was told that I would not be charged the $300 for the consult and that my $1000 deposit would be refunded back to me. Not in the form it was paid (credit card) but that I should receive a check in the mail within the next 3 weeks.
Now it has been a month since I called and cancelled everything and still have not received my refund back. I have called the office and each time I am told that the lady that handles this is busy and will call back however I have not received any returned calls. After calling again today, I was told that the lady that handles this issue placed a note on my account yesterday to request a refund. At this time I am very upset and disappointed because that request should have been placed weeks ago.
How is it that when someone request a service from your company you expect money upfront but when the service is not provided it takes months to provide the payment back?? Because of this I would not suggest this office to anyone. Until they can get their accounting department together and return calls and payments, they can forget having me as a customer now or anytime in the future. If I could I would give them less than 1 star!
After a few weeks of speaking with other doctors, I decided I would cancel my appointment with Dr Killeen two weeks before my scheduled consultation. I called into the office and confirmed that my consult with her would be cancelled as well as cancelled my surgery. I was told that I would not be charged the $300 for the consult and that my $1000 deposit would be refunded back to me. Not in the form it was paid (credit card) but that I should receive a check in the mail within the next 3 weeks.
Now it has been a month since I called and cancelled everything and still have not received my refund back. I have called the office and each time I am told that the lady that handles this is busy and will call back however I have not received any returned calls. After calling again today, I was told that the lady that handles this issue placed a note on my account yesterday to request a refund. At this time I am very upset and disappointed because that request should have been placed weeks ago.
How is it that when someone request a service from your company you expect money upfront but when the service is not provided it takes months to provide the payment back?? Because of this I would not suggest this office to anyone. Until they can get their accounting department together and return calls and payments, they can forget having me as a customer now or anytime in the future. If I could I would give them less than 1 star!
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