William Townley, MD, FRCS(Plast)

I am roughly 2 months post op after undergoing ultrasonic rhinoplasty, and I couldn’t be happier with the results so far. Mr Townley truly is an incredible surgeon with a high level of expertise and the results have far exceeded my expectations both aesthetically and functionally. 
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The whole team have been excellent, Claudia was lovely to liaise with and was great at running me through the whole process. Charlotte was fabulous and was always available to answer any queries I had during the recovery. And Dr Baldock, an excellent asset to the team who put me at complete ease and talked me through the anaesthesia process. The whole experience was flawless, and I highly recommend Mr Townley and his team for anyone seeking the best surgical care.

Mr Townley is very talented, my consultation with him for a breast augmentation was very straightforward. He explained all the side effects and safety measures, and what to expect etc, it was all clear.

You know he’s a great surgeon when they explain and discuss the realistic outcomes as our own anatomy will have limits, I like his honesty and transparency.

In top of that his team, PAs were excellent and lovely!

I’m happy with my results, recovery was easy, and would highly recommend him to everyone. I’m glad I went with him instead of other surgeons!

Had a fabulous experience with Mr Townley and his team, I would 100% recommend them for any treatments that you require. They are very professional from the very first meeting to the completion of the treatment and following on with the after-care. I took a long time to choose a consultant in the beginning going for a very long investigative process to make sure I found the right one. I chose three different surgeons and Mr. Townley was top of my list. After our first meeting I knew he was the one I wanted and I knew I could trust him and his team to complete the treatment I wanted. After that first meeting I tore up my list and didn’t see any other surgeons, that’s how sure he made me feel.

I underwent rhinoplasty surgery almost three weeks ago with Dr. Townley. I was a bit hesitant about cosmetic surgery and anaesthesia, but after meeting Dr. Townley and communicating with his team, I knew I had found the right surgeon. He is professional, attentive, and calm, and he made me feel safe throughout the entire process.

While it’s still early in my recovery, and my nose is a bit swollen as expected, I am already very happy with the results—it looks incredibly natural, which was a key concern for me. Dr. Townley truly understood what I wanted to achieve and did an amazing job.

His team was also fantastic—Charlotte was gentle, professional, and approachable, always making me feel at ease. Claudia was kind, easy to communicate with, and ensured all my questions were answered promptly. I couldn’t be more pleased with the entire experience!

In January 2024 I had a revision necklift done by Dr. William Townley which included reduction of the submandibular glands and digastric muscles. The primary surgery had been done in late 2020 by a very expensive, supposedly top name surgeon. I learned the hard way about the importance of doing thorough research and understanding the baffling GMC register and medical qualification terms. My conclusion: if your UK surgeon isn't on the GMC 'specialist' register and hasn't spent many years working as a consultant in the NHS, he's not in the premier league for skill and experience. William Townley is right up there with the most highly qualified plastic surgeons in the world.

I spent 2 years trying to work out why my original necklift (done at the same time as a deep plane face lift) had deteriorated so fast and searching for solutions. It was the surgeon's failure to address the overgrown submandibular glands and digastric muscles. The decision to have a revision was complicated by the fact the primary surgery had resulted in giving me a very severe deep surgical infection - cellulitis that lasted 7 weeks. To make matters worse, the original surgeon had refused to admit there had been an infection (claiming it was a 'suture reaction') and told me not to attempt to do any kind of post-op treatment to assist in healing - really bad advice that resulted in permanent discomfort due to fibrosis from extensive (untreated) scar tissue. This also made revision surgery more challenging with a high risk of being left with irregular contours. I consulted several top international surgeons. William was the only one who came up with a back-up plan for dealing with the risk the platysma tissue would be so full of holes and damaged (from the prior infection) that the revision would leave me with irregular contours. He ordered some ADM material to be available on the day of surgery so that it could be used to patch up the damaged tissue planes if necessary. This is not standard cosmetic surgery. It's reconstruction work and the ADM material has to be discarded if not used on the day. No other surgeon took the time and care to think of this and offer it to me as a back-up option. On the day, William managed to do the surgery without using it and got a fantastically smooth result and a achieved a surprisingly big lift on my neck. My whole jawline contour is much sharper and younger looking now. It has improved the whole look of my lower face.

I also notice that the incision scars have healed much better this time round. I don't know if that's due to the meticulous after-care instructions on how to optimize incision healing or due to the superior surgical skills, or both. The prior infection did not have an impact on the incision lines, so it's nothing to do with that. The original surgeon told me not to try any kind of treatment on the incision scars, whereas I got letters and laminated cards with instructions for daily scar treatment from William along with a goodie bag of products to help when I left the hospital. I can hardly even find William's incision under my chin now, whereas the original incision line is quite obvious (it was too far forward to be reused by William). The fibrosis induced discomfort has also been alleviated by the re-draping of the tissue planes. I did a lot of treatments on my neck in the months prior to the revision surgery to soften the scar tissue and reduce the discomfort, but the surgery also helped.

The whole experience has been amazing. William's support staff are lovely and have been great with the tips for after care too. I've also started having a bit of botox on my face for the first time in my life and can highly recommend Charlotte Ponsaing who works with William on skin care and non-surgical treatments.

William has permission to share my BEFORE / AFTER photos with his patients in consultations and he posted the 2 months results on his Instagram.

Updated on 20 Oct 2024:
I have attached my Before /After photos. The 'afters' were taken 6 months post the revision necklift surgery. I was left with bulges under my chin from the primary surgery done by a different surgeon in 2020. The right side was the worst because the enlarged submandibular gland on my right side had not been reduced in the primary surgery. William also reduced the glands and the very lax digastric muscles. He also tightened up the platysma muscle and gave me a surprising big necklift even though I'd already had that done in 2020. I'm very pleased with the sharper, cleaner jawline and more lifted neck. I'm posting this update in October 2024 - 10 months after my revision surgery with William. The surgery result is holding up very well. No regrets about having this revision done.

I had a rhinoplasty last year in February, and I am very grateful for Dr. William. He is kind, patient, knowledgeable and incredibly detail oriented. Due to a broken nose the operation was more complex, but I was confident that Dr. William would fulfill my expectations. My result is very natural, as my nose looks straight and more refined. I couldn’t recommend Dr. William enough!

I had a septorhinoplasty just over two weeks ago with Dr Townley and the results so far have completely surpassed my expectations - it’s exactly the shape I had in mind, super natural and healing so quickly. The whole process and the recovery has all been really smooth to date and Claudia and Charlotte are so responsive and helpful. I did lots of research before I went ahead with this and couldn’t be happier that I did!

At two weeks post op it is still early days but I am so thrilled with the journey so far. From the first meeting I felt respected, supported, heard, and confident with Dr Townley. His professionalism calms the natural nerves arising from a big decision to undergo surgery. He attentively listened to my concerns and clearly stated what could be achieved including the risks and complications that could potentially arise. As someone who has anxiety, I surprisingly felt calm and prepared the day of the surgery and I'm certain this is thanks to feeling safe and assured under his care.

The cast reveal was yesterday and although I am swollen, I am over the moon with the results. I can finally breathe through my nose! I feel a sense of confidence that I've never experienced before and so pleased with the aesthetic results so far. Although it is still very early on in the recovery, this has been a transformational and life changing experience for me.

I would like to also mention that his team are just as brilliant. Charlotte shares all of the great values and skills as Dr Townley. She's kind, gentle, and you feel safe and supported under her care. She's a real credit to the clinic. Claudia is fantastic, efficient, and a great communicator and was brilliant in organising all of the administrative side.

After following Dr Townley for several years, I am thrilled with my decision to choose him as my surgeon. I open heartedly recommend him and his team.

I had a septorhinoplasty to address breathing issues, bump on nose, droopy columellar and flared nostrils.

I've always been a mouth breather due to these issues and very narrow airway in nostrils. He used valves to improve the breathing.

The surgery went very smoothly and I was well looked after at the hospital. The recovery has been very fast and the support and communication with Dr Townley and Charlotte was amazing. They really care about your recovery. Charlotte responded when I had any worries and was very reassuring.

My breathing is great now and I'm very happy with the aesthetics of my nose but still keeping it natural. I'm grateful to Dr Townley, Charlotte and his team, I wish I had done this sooner!

I couldn't have asked for a better experience from my open rhinoplasty by Mr Townley. His expertise, care and compassion were second to none and the results of the surgery were better than I could have imagined. The shape of my nose is so natural that no one even noticed that I had had surgery! It's really improved my confidence - I couldn't be more grateful to Mr Townley, Charlotte and Claudia for their incredible care throughout the process. Thank you all.