Adrian SH Ooi, MBBS, MMed, MRCS

Choosing the right medical clinic and practitioner can be a daunting task, especially when it comes to surgical procedures. However, my experience at Polaris under the care of Dr. Adrian Ooi has been nothing short of exceptional. From the moment of consultation to post-surgical care, every aspect of my journey was marked by professionalism, skill, and genuine care.

Unmatched Surgical Skill and Results-Driven Approach:
Dr. Ooi's surgical skills are truly remarkable. Not only were the results of my procedure beyond my expectations, but the meticulous care he took ensured that there were no obvious or visible scars. The marks were kept to an absolute minimum, showcasing his attention to detail and commitment to achieving the best possible outcome for his patients. Moreover, Dr. Ooi's results-driven approach meant that every step of the surgery was carefully planned and executed, ensuring a swift and easy recovery process. His dedication to delivering optimal results instilled confidence in me from the outset, making the entire surgical experience a testament to his expertise and proficiency.

Exceptional Team Support and Care:
At Polaris, Dr. Ooi is backed by an incredible team that goes above and beyond to provide exceptional care and support. From the friendly receptionists to the attentive nurses, everyone ensured that I felt valued and well-cared for throughout my journey. The level of kindness and attentiveness displayed by the entire staff was truly remarkable. Moreover, the consistent follow-ups and the accessibility of the team, even outside regular clinic hours, further exemplified their dedication to ensuring the best possible medical attention and care for their patients. Their unwavering support and responsiveness made the entire surgical process not only bearable but also comforting, knowing that I was in capable hands every step of the way.

Outstanding Bedside Manners and Patient-Centric Approach:
Ultimately, the most pivotal factor for choosing Polaris was truly Dr. Ooi's exceptional bedside manners and patient-centric approach. Unlike my experiences at other clinics, Dr. Ooi was not only professional but also genuinely invested in my well-being. From the initial consultation, it was evident that he prioritised my interests and concerns above all else. He took the time to listen attentively, never once pushing unnecessary procedures but instead offering tailored recommendations based on what was best for me. Even before agreeing to any form of procedure, Dr Ooi already made me feel self-assured and confident - that is a truly a testament to his genuine ability to exercise professionalism and empathy.


Ultimately, my experience at Polaris, guided by Dr. Ooi, underscores the critical importance of trust when selecting a plastic surgeon. Beyond mere surgical proficiency and excellent patient care, my journey was underpinned by a profound sense of trust, which would not have been possible without the kindness and dedication of Dr Ooi and his team. My experience underscores the value of finding a surgical practice that instills confidence and fosters a sense of security (not just physically, but mentally and emotionally) throughout the process. I wholeheartedly recommend Polaris Clinic for those seeking not only exceptional surgical outcomes but also a supportive and trustworthy environment for their surgical journey.

hesitated for a long time deciding whether to write this review because dr adrian and his staff were so nice. but i think this is important for potential people who are considering getting double eyelid surgery to be wary of. i did incisional double eyelid surgery + medial epicanthoplasty. i met the doctor twice before the surgery (once for consultation, and once directly before the surgery). the consultation was very in-depth and it felt like the doctor really knew what i wanted. however, I felt that the last conversation before the surgery was rushed and i was left feeling unsure if my preferences were remembered. surgery went smoothly, however, one of the nurses left a stitch in my eye which i felt was quite unprofessional. post-surgery, i quite liked my results for the first month, but i soon realised that the droopiness of my eyelids were not the result of the residual swollenness but was due to the crease being cut too high. additionally, my eyes looked uneven and this was exacerbated by the medial Epicanthoplasty (the cut on the inner corner of my right eye was bigger than the left, and my right eye was closer to my nose than my left). i found myself liking how i looked prior to the surgery more and I felt even more insecure about my eyes than before :( now my eyes look perpetually tired and droopy, and i look so old. I use eyeliner to conceal the droopiness of my eyes (my eyes now suit heavy makeup looks), but I don’t dare to go out without makeup anymore.

i was trying to understand how this happened as from my own impression dr ooi is very skilled and qualified. perhaps it was due to a mismatch of expectations, because i think he gave me a more parallel crease compared to tapered one which did not really suit my face. i am now going to do a revision in Korea :( the price I paid for the surgery was also exorbitant, i realised it was higher than the average in Singapore. I wish I went for other consultations in Singapore before proceeding (although it seems like there have been a lot of regrets from those who’ve done it in sg) or just gone to Korea to do it.