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Horrible Results from Juvederm Under Eye Injections!

4 posts
Comments (50)
Updated 20 Oct 2009
Posted 19 Oct 2009
Not Worth It
Spent: $500 in Bellevue, WA

about 7 months ago i had juvederm under eye injections. they have looked horrible from beginning to end. not only were they puffy like a little pillow, the pillow outlined the bags that were there to begin with. Now that the juvederm is starting to disapate, it is lumpy and the skin looks baggy.

nothing but cons to report. puffiness, bruising TO THIS DAY, they tried to "fix" it in the begining with thermage? what a joke!

Is a law suit applicable here? if there is anything i can do, i certainly don't want to go back to the same doctor! Of course after the fact i heard negative reports about him. DO YOUR RESEARCH BEFORE YOU GO! What was I thinking :-(

will my eyes go back to "normal" once the juvederm is all disolved? or will i now have stretched out baggy skin under my eyes? soooooo frustrated and sad!!!

This review is the subjective opinion of a RealSelf member and not of RealSelf, Inc.

My Doctor:

My rating:
he is horrible, tried to fix it with thermage, didn't refund ANYTHING even after they realized how bad it was. Also continued to recommend face lifts. I'm 38 years old and look pretty darn good! Even his nurse and partner told me later that an idea of a facelift would be rediculous for me.
Vote: 6 members found this review helpful

Comments (50)

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Amaria (1 post) 20 Oct 2009
I have had very poor results with juverderm under my eyes, It has aged my appearance and my eyes always look swollen. Will they ever return to normal- it has been 6 months since my injections.
lissaana (30 posts) 30 Oct 2009
The juvederm should be degraded naturally by your body within 9 months-1 year. Ask your practitioner to please "remove" the hyaluronic acid product with hyaluronidase, which is an enzyme that degrades hyaluronic acid. It is very safe, and you should see results within 24 hours. The concentration can be 75-150U/injection site to get rid of the juvederm. It sounds as though your eye area was overfilled. Good luck.
Why me 99 (30 posts) 12 Nov 2009
I have been back three times and asked my Plastic Surgeon to help me. All he has done is send me to a make up artist and tell me he has no idea. Why has he not suggested the hyaluranidase? Actually, I'm afraid to bring it up as I really don't want him to be the one to inject it. I have the "pillows" are both of my eyes and the skin has a gray doscoloration. What does this mean?
Krystal (203 posts) 29 Jan 2010
Rule of thumb: If the practitioner injected the juve wrong, DO NOT USE HIM FOR VITRASE! Too many people make the mistake of going to the same person who screwed up their eyes in the first place, and then trust them to fix it with disastrous results. Do a lot of homework and find someone else who can fix it. I have Juve in my eyes from 2 years ago injected and still going strong. the whole "9 months to a year" is a lot of hooey. I am not sure which in vitro model they used to determine this, but in vivo this is not true.
Krystal (203 posts) 7 Jun 2010
incorrect. hyaluronidase is not as safe as many people believe. Just ask those who have actually been disfigured by it. This should be dealt with great caution. Also incorrect: there is no guarantee the juve will be absorbed by the body within 9 mos to a year. I had juve under my eyes. 6 months later I had part of it removed with vitrase (and disfigured again). the remaining juve that was there is STILL there, and it is more than 2 years after I had it injected under my eyes. I am not letting anyone else inject juve or vitrase under my eyes. I inject my own eyes now from juve I purchase from reputable international distributor who dispenses Allergan products. I look infinitely better. My philosophy is this: if the doctor who injected the juvederm screwed up to the point you need to have it removed, GO TO SOMEONE ELSE WHO IS COMPETENT TO REMOVE IT! If the guy can't get it right the first time, don't trust him anymore. Don't give him another dime.
Theresa Anne (8 posts) 21 Oct 2009
It's been 7 weeks to the day since my Juvederm injections under my eyes. It is finally smooth but that "blue" bruising still shows slightly; need lots of make-up and cover up to hide it; then it gets all caked up during the day! It started to get much better when I placed warm/hot wash cloth on my eyes twice/day for about 10min; then, gently rub Arnica Gel under your eyes smoothing out the puffiness. It really worked. I am pleased with the results I have; I bruise easily and I have had eye lid surgery in 1996 which made my skin very thin under my eyes;so, I had a higher risk of bruising. Massaging with the Arnica Gel will help with the "pillows"...and warm wet compresses for the bruising. good luck girls....
Ann1971 (4 posts) 31 Oct 2009
thanks for the info!
Hatejuvederm (11 posts) 16 Dec 2009
What is Amica gel? I went on several retailers' websites: Target, Walmart, Walgreens, and CVS and none of them have anything called "Amica gel."
Sharon at RealSelf (Community Manager - 4,028 posts) 17 Dec 2009

Arnica gel (that's "ARN" not "AM" - looks the same in lower case) is a cream version of Arnica montana, which is an herbal remedy for swelling and bruising. I know GNC sells it and you can find it on sites like Amazon too.

Hatejuvederm (11 posts) 22 Dec 2009
Thanks Sharon. I did figure it out. I'm in my 40s - I'm losing my close vision! haha
te (25 posts) 26 Oct 2009
Cosmetic procedures all come with their own set of potential side effects. I am sure that you signed a whole slew of paperwork stating that you understand the potential side effects, therefore you wouldn't have a leg to stand on if you tried to sue. Not to mention, a mere 5 minutes of online research would give you an idea of the potential negative effects of hyaluronic acid injections around the eyes - the effects you have described are unfortunately very common. Sorry you are having to deal with this - I hope it gets better soon. :(
Ann1971 (4 posts) 31 Oct 2009
I agree--but if YOU do research, you will find many, many people get sued EVEN AFTER paperwork has been signed, especially if they are building the reputation he is. And if you read MY earlier note, I said myself that i should have researched it online so thanks for the advice, but it looks like you need to do some clearer reading and research yourself. Also sound very much like you work for either "that" doctor, or one like it :-) your response is pretty obvious my dear....
Krystal (203 posts) 7 Jun 2010
I agree. besides, we typically trust the doc because he has MD after his name. But more and more ppl are discovering that "MD" and "board certified" doesn't mean a hill of beans. I have had 2 board certified derms and 2 board certified plastic surgeons each have a hand in disfiguring me. I am now buying my own Juvederm from international distributor and injecting myself for the past year and a half with MUCH better results!
lissaana (30 posts) 27 Oct 2009
Juvederm can be completely and easily removed with hyaluronidase. I ALWAYS have a vial of hyaluronidase avaialable for my patients, in case I have a vascular occlusion. I am an aesthetics nurse and it sounds as though your practitioner didn't know what he was doing. Tear troughs require a special injection technique that is nothing like doing other facial areas, and most are simply guessing and using patients as guinea pigs. Go to a well-established cosmetic dermatologist or aesthetic nurse before you get Juvederm done again. It is a great product--I use it myself--, but many practitioners screw it up and patients are left with a bad taste in their mouth about the product, which is truly awesome.
Mishka (68 posts) 28 Oct 2009
Do you have any idea why hyaluronidase would not dissolve juvederm? I had a really horrible liquid facelift done in july and 4 sessions have not brought it down much. I think he used 80 units each time-less the 4th time-still obvious areas-really unattractive and ridges under eyes-depressed as heck. Thanks
lissaana (30 posts) 30 Oct 2009
One more thing---a lawsuit is always possible, if there is malpractice----no matter WHAT you have signed. I would NOT recommend this unless you have permanent, lasting damage as a result of negligence on the part of the practitioner. You would need to wait at least 6 months, try other ways to fix the problem, and if nothing else got better, THEN discuss this with an attorney. Lawsuits are emotionally exhausting, expensive, and more difficult to win than you think.
Ann1971 (4 posts) 31 Oct 2009
EXACTLY! Well said.
Why me 99 (30 posts) 11 Nov 2009
How can you determine if there was or was not malpratice? I too had a bad experience. Its been over 8 months, I still have the heavy sacks under my eyes that are a gray discoloration. People asking me all the time if I have been sick? I hate to even look at anyone. I can't find a Plastic surgeon to look at me and tell me what happened and what we need to do to fix it. I live in upstate NY but will travel. Can you help me?
te (25 posts) 11 Nov 2009
I am only a student and I am not qualified to give legal advice, so please do not interpret this as such. The legal definition of malpractice can be found here: http://definitions.uslegal.com/m/medical-malpractice/ I am not sure if you even have a case, but if you know that the doctor was negligent, or violated standards of care, then you should by all means contact an attorney. I would recommend finding a reputable attorney who specializes in medical malpractice. Beware though, these types of cases (if you find an attorney that determines that you do in fact have a case) are EXTREMELY costly and emotionally draining.
Mishka (68 posts) 30 Oct 2009
Liquid lift was 4 syringes of juvederm only.(No botox or anything else) Came in for tear trough injection. I have a small thin face-no really deep wrinkles-but pretty thin-100 pounds-face was always sort of heart shaped-but 52 now and slight sagging-not bad-He went on about liquid lift how I looked way too thin and would look 10 years younger. Injected all over my face-even jaw line-really went nuts with lips and cheek area near my nose-have a pug nose and this looked really bad -lips lumpy-had slight parenthesis lines but he injected behind these-caused hang over skin around mouth. Anyway he put it all over injected deep(hit bone)-honestly looked strange-not a reaction-no huge swelling with filler or dissolver.Cried for 2 weeks-family and friends asked what the heck happened. Called and asked him to remove-went in and he brought staff in to say I looked sick before and wonderful now all ganged up on me so I left. Went back a week later and insisted.He was ticked off but took a very small amount of vitraise and sort of pricked my face at cheek and joker area of mouth. This did nothing-no reaction-no dissolving. Called office a week later and asked how much was used. Nurse said"About 80 units" Went back a week after that-upset-said "Get it all out"Dr. said he did not know where he put it.Used 80 units again.Told him to concentrate near sides of nose. Hardly helped.2 more visits 3rd brought cheeks down some. Used less each time. 4th helped cheeks slight-didn't charge me for that one. 175 each for the others. When I showed him hard ridges at tear troughs he said" that was like that before" (NOT TRUE) Would not dissolve that area. I am 60% better.but would love to have my face back.I will not see this plastic surgeon again.I am in Ohio and he is the only one around who removes. I don't think these are granulomas under eyes-feels like hard filler. Thanks!!!!
lissaana (30 posts) 5 Nov 2009
Hi Mishka, Did this practitioner take pix of you before and after? Even if he did not, please request a complete copy of your medical records with this practitioner. I hope that you have a fairly recent "before" picture of yourself that gives a full face view of you before these injections. I'll tell you why momentarily. Do I read correctly when you state that this man charged you to CORRECT his mistakes? And that he refused to inject your tear troughs at all? I find this to be a remarkable lack of empathy for a bad job. Even if he truly thinks he did a great job, the fact is that you do not. He should honor your feelings and try and fix these problems. If your friends are telling you that you look awful, go back to his office with 3-4 (or more) of them in tow, and gang up on him, and let his office staff and the doctor explain to everyone how fabulous you look. I doubt he would have the temerity to do this in front of an audience of YOUR peers. I'm serious, I would do this. Make another appt, and show up with some friends who politely ask for an explanation of why this looks so "great." You sound as though you were over-filled with product in some places and not filled appropriately in others to increase overall volume and maintain symmetry with the other planes of your face, AND perhaps the injected areas were incorrectly injected. But without pictures it would be difficult for me to say. I am uncertain as to why he would have injected into the cheek area that you describe--I am assuming this is in the area of the "apple" of the cheek? Usually, the entire length of the cheekbone is injected--but with a different product (below). This is not usually an area that is exclusively wasted when you are talking about facial lypoatrophy, or fat decrease from the face. This is what I am assuming you mean when you have a "thin face"---not so much fat, and some sagging that volume replacement with an appropriate filler would improve. You definitely have a more youthful appearance when you have a fuller cheek line (not just the apple area by the nose). Unfortunately, juvederm is not the filler of choice for this, in my opinion. There is another more appropriate filler that is supposed to be injected deeply (just above the bone under the facial muscles) but this product is called PLLA (Poly-L-lactic acid). Juvederm is to replace the volume of LINES ONLY. Specifically, nasolabial folds, period. It IS NOT FDA approved for ANY other area. It is not for volume replacement for your entire face. I have NEVER used it for large-area volume loss--only volume loss that leads to lines and crevasses. I have sculpted jawlines, marionette lines, lips, tear troughs, nasolabial folds, and forehead lines (notice that the theme here is LINES), but I have NEVER injected cheeks with juvederm. Ever. Nor have I heard of anyone I know doing so. As a practitioner, when you use a product "off-label" and then screw it up, or have a patient complain of poor results, you open yourself up to a lawsuit. It DOES NOT MATTER WHAT RELEASE YOU HAVE SIGNED. This is because there is the expectation of competency in the practitioner. I would do several things IMMEDIATELY: 1. Request your complete medical record ASAP. 2. Get a second opinion. 3. Write a letter to the Ohio Board of Medical Examiners explaining to them what happened to you and that you would like them to investigate this issue, as this practitioner refused to correct his work appropriately, then charged you, and you believe he is guilty of malpractice. Hire an attorney to assist you with this letter if you need to---it will be worth it. If you can do the letter on the attorney's letterhead, so much the better!! 4. Mail that letter, and make certain to mail the doctor a copy. 5. Use the attorney to request in a second letter to the doctor, that the doctor a) refund your money--ALL OF IT, FOR EVERYTHING. b) If he doesn't do this, state that you will be seeking redress in a court of law and will be contacting his malpractice insurance carrier (or whatever the attorney thinks is suitable to say to convince the doctor that it is easier to get you out of his life). 5. If you have paid someone else to take the product out of your face, or have had to undergo any other diagnostic procedure related to this cosmetic treatment to fix your face, give him the bill and ask that he pay for it. Regarding the "hard ridges at the tear troughs," this is NOT juvederm, as juvederm is fairly pliable feeling after injection. If you have hard ridges, then you actually may have some scarring or an immune response to the injection site trauma from the procedure. The immune response is nothing that you can hold a practitioner liable for. But he should attempt to inject this area w/hyaluronidase in order to remove the product from your face, if this is what you are requesting. I would like to know the reason why he refused---he may think he might over inject you with hyaluronidase and make you look like you have hollows under your eyes---but I don't know for certain, of course. If this IS the reason, it would tell me that he is not sure of what he is doing in this area and most likely never should have injected you there in the first place. Again, I am speculating. I am not necessarily suggesting you sue this person, I am suggesting you inform him that it may be in his best professional interest to fix his mistake, and own up to his screwup. I believe that you need more injections of hyaluronidase of 150U/cc per area to further dissolve the remaining juverderm. Under the eyes I would use 75U/cc. Your only other choice is to do nothing, and to hope this product disintegrates quickly for you naturally. It will eventually, but I personally would seek to recoup the money that I wasted. Good Luck!!
Mishka (68 posts) 30 Oct 2009
Also need to say this honestly DOES look bad in every way-face looks older-eyes small and older-creases where there was none lips are lumpy and oddly shaped.Face appears fat. Charged 2000 for this-probably not a bad price for 4,but made more money than just doing tear troughs-and that had to be why he did it-No one would think I looked better-especially a plastic surgeon.Would fraxel or thermage help? Thankyou again!!!!
Mishka (68 posts) 31 Oct 2009
Also less than 80 units total whole face-divided over 6 or more places.(dissolver) Sounds as if more could maybe work!
te (25 posts) 2 Nov 2009
Ann1971 - I don't work in the medical field at all. I'm a law student. You asked a question in your post, which I felt I could answer: "Is a law suit applicable here?" You shouldn't have asked the question if you didn't want a response. Obviously you CAN file a lawsuit, but your odds of winning after signing multiple disclosures about the procedure are incredibly small. You would not only have to prove gross negligence or misconduct on the part of the doctor, but you'd need an astronomical sum of money to a) afford an attorney who could have any chance of winning, and b) have enough money to cover that attorney's fees for a case that could drag on for months to years. Good luck. Again, I'm really sorry this happened to you - it sucks, and first/foremost, I browse this forum because I too have been considering under-eye hyaluronic acid injections.
Why me 99 (30 posts) 11 Nov 2009
What do you mean bt multiple discolsures? I signed one. I too am in a nightmare. People look at me all the time and ask me if I have been ill? I understand that we have signed "a" consent form but in the same format we exspect a good ot atleast a fair result and if not fix it. Don't just hand us back our money and say Good Luck. Doesn't the Doctor have any after responsibility to the patient? My other question is how can I get help? I am really having a hard getting answers. I cannot find a Doctor (in my area) that will tell me what happened and what we need to do to fix it. There hiding behind each other and don't want to get involved. Can you help me?

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