Please Be Careful - Atlanta, GA

I try not to write a review that could impact...

I try not to write a review that could impact someone's reputation, but I feel that people who are considering surgery should be able to see the result of his work. It has been almost 9 months since my double eyelid surgery and I can confidently write a review with enough time to see my final result. I knew something was wrong when I went in for consultation and on the surgery date. I had asymmetrical double eyelids before surgery. I went in for consultation and wanted to fix the asymmetry and to also raise my crease and make it bigger. I also wanted parallel and not tapered eyelids. He used some paperclip like thing to show me a simulation of what my crease would look like and I liked what he showed me. It was a medium crease and that's what I wanted. He told me I need full incision and an EPI. He said I have ptsosis and he will fix that as well. I said no to the EPI. I came in for surgery, on the surgery date he told me he can't give me parallel crease without an EPI. I was curious to why, but opted to get the surgery without the EPI anyways. During surgery, when I gained consciousness, his assistant was feeling fainty and she had to be replaced. I heard her whispering that she did not feel right. Another assistant came in and helped him and then I heard her whispering that she needs to stop and take a break. I was scared b.c I thought something had went wrong with my surgery, but I didn't question them. After surgery one of my eyelids were everted. My lashes were sticking up and you could see my waterline. He said that was normal and it will go down. My eyes were uneven, but he said that it was due to the swelling. When he took the suture out my crease fell drastically lowered. I asked him about it and he said it was due to my brow lowering. This was 1 month into the surgery. How could my brow lowered so fast in 1 month? He said I needed a brow lift. I knew then that I do not need a brow lift and that his surgery was a fail. About 3 months in I found a very thin thread sticking out my eye. I immediatedly called him and he advised me to cut it off. He said it was the suture underneath my eye, it's working it's way out of my skin. Those were supposed to dissolve, but I guess it didn't. Now I am thinking it might be a suture on the eyelid that he didn't take out. I tried to have faith that my uneven eyelids were due to swelling, but it's been almost 9 months since the surgery. Now my eyes are uneven, more uneven than I started out with. The smaller crease before surgery is now the bigger crease, and vice versa. One of my eyelids has more fat in it while the other doesn't. It is a noticeable asymmetrical difference. I emailed the doctor to ask for his advice and what the next step should be. He has not responded to my email. I have been so depressed about my eyes. I regretted the surgery and wish I would've did more research before giving my eyes to just any surgeon. I am waiting until the 1 year mark to seek out the opinion of another surgeon. I cannot speak for this particular surgeon and all of his work, but I can assure you that when it comes to double eyelid surgery he is not the one to go to. I will not post a photo b.c I want to remain private. It is hard enough just to talk about the bad experience.

1 Comments

Hi Lunastella, I'm so very sorry to hear that you went through such an incredibly terrible experience!!! It sounds like everything went wrong from start to finish! Dr. Huynh didn't even have the professional courtesy to have you come into his office to address the suture that remained three months post-surgery?! WOW! By the way, what is an EPI? Also, have you identified any PSs who are expert at revisions, and when are you hoping to get the revision done? The whole process of finding the right PS is so scary -- nowhere for folks who are wronged to turn, and we are all so trusting of docs. Lifting you up in prayer! :-)
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In addition

I also want to add that the eye with the everted lashline is less everted but you can still tell the difference b.w that eye and the other eye. I did not include this in the message above, but my crease has lowered drastically to where it looks just like it did before surgery except more asymmetrical. Of course it looks even more weird b.c the fat is not the same on both eyelids. So you have one eyelid that has a higher dimension while the other looks flatter. It looks like one of your eyes is swollen when it's not.

12 Comments

Firstly, I'm terribly sorry that you did not a positive experience with your surgery. As I discussed with every patient during the consultation regarding possible risks including asymmetry with this procedure. This is the primary reason why I recommend a close follow up schedule, initially at postop day 5-7 to remove sutures, then followed by 2 weeks, 6 weeks, 3 months, 6 months, then 12 months. As each patient's recovery may varies, specific recommendations are given to each patient as they go through the recovery period. I understand it's always a greater challenge for our out of town patients to adhere to the follow schedule. However, when there's a less than satisfactory result, I would definitely recommend closer follow up to manage any complications. We have not seen you after your 6 weeks visit. Our staff has reached out to you to have to come back in for your routine re-evaluation for any revisions that may be needed. Per our office policy, any revisions that may be necessary are included with the cost of the procedure. We make every effort to answer any emails sent to our practice for ease of communication, but this form of communication can be unreliable. Every established patient of our practice have our office phone number as well as my on call number for after hours. Please call our office at 678-412-0311 and come in so we can reevaluate your result. Thanks.
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Thank you for posting your comment about your experience. I'm sorry that you feel that did not have a positive experience with your procedure. As we've discussed with you and all Asian blepharoplasty patients during your consultation regarding risks including asymmetry and prolonged postoperative edema and ptosis. This is the primary reason why I recommended a regular follow up schedule, initially at postop day 5-7 to remove sutures, then followed by 2 weeks, 6 weeks, 3 months, 6 months, then 12 months. As each patient's recovery may varies, specific recommendations are given to each patient as they go through the recovery period. I understand it's always a greater challenge for our out of town patients to adhere to the follow schedule. We have not seen you since your 6 weeks visit. Our staff has reached out to you multiple times to schedule your routine postoperative follow ups but have not heard back from you. We typically allow at least 6 to 12 months for scar tissue to settle before determining if any revision is required. Per our office policy, any revision that may be necessary during first year is included with the cost of the procedure. Every established patient of our practice have our office phone number as well as our on call after hour phone number. Please call our office at 678-412-0311 and come in for your follow up visit so we can reevaluate your result.
I made an appointment with Dr. Chen for June 3rd. I will let you know the details later. Were you able to find a doctor for your eyelid surgery?
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Atlanta Facial Plastic Surgeon

1 out of 5 stars Overall rating
2 out of 5 stars Doctor's bedside manner
3 out of 5 stars Answered my questions
2 out of 5 stars After care follow-up
1 out of 5 stars Time spent with me
2 out of 5 stars Phone or email responsiveness
1 out of 5 stars Staff professionalism & courtesy
5 out of 5 stars Payment process
4 out of 5 stars Wait times
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