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“Help Juvaderm Injections Ruined my Eyes!”

29 posts
Comments (65)
Updated 25 Jan 2012
Posted 31 Oct 2009
Not Worth It
Spent: $525 in Basalt

I had Juvaderm injected under my eyes to try to get rid of a sunken look. Not only did I get a black eye that lasted 5 months, now both my eyes are horribly puffy/baggy looking. WAY worse looking and adds years to my age.

After hitting a bloodvessel in one of my eyes, the doctor left the room never to return. Left the nurse to deal with it. I asked him if anything could happen that would leave my eyes messed up looking and he said "No way."

When I returned for a post treatment visit, he did offer me free facials, and botox rather than give me a refund. It was a bad experience that is still horrible.



Updated on Oct 31, 2009:
Drs keep telling me it will go away but its been 15 months! WILL it ever get better? Or will I need corrective surgery?

Updated on 25 Jan 2012:
4 years later, still puffy. I ruined the look of my eyes, and the function as well. DON'T INJECT YOUR EYES!!! Not enough Drs know what they are doing!!!!

This review is the subjective opinion of a RealSelf member and not of RealSelf, Inc.

My Doctor:

My rating:
Because he did not inform me of the dangers of this procedure!
This was the black eye a day after the procedure. The bagginess came on a few days later. This was the black eye a day after the procedure. The bagginess came on a few days later.
Here are my eyes now, 15 months post procedure Here are my eyes now, 15 months post procedure
Vote: 12 members found this review helpful

Comments (65)

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Mishka (68 posts) 14 Oct 2009
Has it gotten any better yet? Is it the filler that looks bad or the bruises? You can get the filler out. There have been a huge amount of mistakes under eyes. I never got my money back. I have spent a fortune trying to fix it. Hope you are better now.
psoldoff (29 posts) 14 Oct 2009
No, Its worse than ever.. The black eye went away, but Its like I dont have any lower lid and I can barely hold my eyes open cause they are puffing shut. Its been 15 months and NO better. I am afraid for anyone to try injecting anything becasue of the horribler black eye I got before!
Mishka (68 posts) 14 Oct 2009
My God thats awful! can you get a lawyer? Have you seen another doctor?
tried but failed (804 posts) 15 Oct 2009
Have you continued to have botox for the past 15 months?
psoldoff (29 posts) 15 Oct 2009
Yes, I still get my regular botox every 6 months like usual. and my lip and nasolabial fillers, Ive gotten those for years with no ill effects.(except the last time when I had some horribly administered lidocain, BUT I wont go into that now!) I went to another PS to ask abut my eyes and he says he would NEVER do the fillers -under -eyes thing because its way too hard to do it right. He thought these under eye bags would go away too.. but they havent! I have contacted a lawyer when I started to think aboout how depressed Ive been over my apperance for the past 15 months. I seriously need sunglasses all the time.
Gr8tAesthetic (4 posts) 16 Oct 2009
You can request that a qualified injector inject Hyaluronidase into that area. This product will metabolize the product within 24-48 hours.
Why me 99 (30 posts) 4 Dec 2009
I'm afraid that the swelling and puffy pillows have stretched the skin over the last eight months. Once this is injected will I have saggy skin under the eyes?
Krystal (203 posts) 31 Jan 2010
it is not that easy. she could have long indentations if vitrase is not injected properly. that happened to me. i would advice NOT to go back to the same dr for correction. If he messed up so badly that it needs correction, he has already proven himself to be incompetent.
Krystal (203 posts) 31 May 2011
I do NOT recommend vitrase at this juncture. After 15 months, it is highly possible it is no longer Juvederm. (Read my prior posts about the dangers of Vitrase.)

This mostly sounds like damage to the lymph vessels which is resulting in chronic swelling.
Debbie1955 (2 posts) 21 Oct 2009
Hi, I saw your photo and you looked just like me! I'm sorry you are not feeling better after all this time. Me either! It's been 18 months and sometimes it feels like my face is sliding off. I have really bad pillows under my eyes and I don't think they are going away. Some days feel better than others and I truly wish I never was soooooo vain to do it in the first place.
psoldoff (29 posts) 31 Oct 2009
Dang! Im sorry you are having the same problem! I wear sunglasses inside all the time when I go in stores etc, AND the bottom lids seem so puffy sometimes it actually interferes with my vision! I'm sorry I tried it too! I only asked the Dr one question about the procedure and that was:"could ANYTHING happen to make my eyes look lumppy puffy or bad, besides the slight chance of some short term-discoloratin?" and he said "NO!" I wish I hadn't done it either. =(
Why me 99 (30 posts) 12 Nov 2009
I'm with you both. It;s been over eight months for me. I asked my Doc about risks prior..he said no just a little redness or swelling around the injection site...yea right. Thank God for sun glasses. I just don't understand how this could happen. My heart goes out to both of you.
Sandy5 (1 post) 23 Sep 2011
If you're still getting botox, I think it might help to stop. Muscle movement is what helps the lymphatics to pump fluid retention out of the eyes. Botox causes the muscles to weaken, which leads to a sluggish lymphatic drainage.
lissaana (30 posts) 27 Oct 2009
You both have had an adverse reaction to the injection. Not sure if it is the product or the anesthetic, in conjuction with poor injection techniques; but it appears that you have a hematoma--a collection of a sizable amount blood under the skin---that may need to be surgically removed by an excision procedure or you may need a course of prednisone for the inflammation, or both!! I feel that your eyes were injected too superficially and the practitioner hit many blood vessels. The eye area is very vascular. The blood pooled under your eyes, causing large hematomas, or pockets of blood, to form underneath them, making your eyes look puffy and swollen. These fluid collections are most likely still there, and your body, in an attempt to naturally remove them, is still surrounding the hematoma's with serous fluid, continuing your puffy, swollen eye problem. You sound as though you have a chronic imflammatory reaction to EXTREMELY poor injection technique. I would see a board certified Plastic Surgeon and ask what could be done. This is VERY serious, and after 15 months will NOT be going away without further medical intervention, so do not kid yourself and think "just one more week and these eyes will be back to normal..." I am an easthetics nurse, and this is very serious to me. If one of my patients EVER had this reaction to my injections, I would be extremely concerned. The juvederm is no longer in your face, so what you are left with is a chronic inflammatory process---please get attention for this immediately---I can't stress it enough. I am not suggesting you will lose your vision, but you have a severely imparied quality of life, and I want you to know that this will NEVER go away on its own. I'm so sorry this happened to you.
Why me 99 (30 posts) 4 Dec 2009
Thanks for the input-As you know it has now been 9 months. I have seen two other Plastic Surgeons-I am told that the injection of product was inserted in front of the muscle and should of been behind it, there was also too much put it. Hyalurmidize is being suggested? I'm really spooked on putting anything else in my face. If I do it, will the puffy pillow be large sacks of baggy skin from the area being stretched for so long? How safe is this procedure?
lissaana (30 posts) 5 Dec 2009
Hi, Well, the fact is that this type of filler doesn't last forever. You should see the rest of it disappear naturally over the next 3 months or so. So, if you are sick of getting needles stuck into your face, and I see why you would be, then forget hyaluronidase and just let your body get rid of it naturally. You shouldn't be left with baggy skin, either. If he over-injected you it may take longer for the product to dissipate, but 5 months max I think. If you got the enzyme injections, and they were used conservatively, then you would see immediate results without further damage. I think if I were you, I would just leave it alone. I usually do NOT recommend leaving it alone, but I think you may be so disillusioned at this point, that no matter what happens you will disappointed. Perhaps you should be re-evaluated by a doctor in 2 months or so, and see if you still feel the need for further intervention. Hyaluronidase is very safe. If used at a concentration that is too high, or if too much is used, it may degrade the natural hyaluronic acid in your face, leaving yo slightly gaunt, mainly in the hollows of the eyes. Although this is supposed to be temporary and naturally is supposed to reverse itself, I have found that this is not the case in the eye area. Hyaluronidase is meant to degrade hyaluronic acid, please see my other posts on this subject. But it definitely works!! So if you can't stand the puffiness around your eyes, and you have realistic expectations, you may want to try it. I personally would wait if I were you, though.....
Krystal (203 posts) 31 May 2011
Superficial injections do not result in this kind of bruise. This is indicative of a deep injection. The practitioner likely was trying to inject under the orbicularis oculi and hit an artery in the process.

I have found no records of a "Timothy Cruise" practicing medicine. Could you please post his weblink?

Additionally, "Board Certified" in anything doesn't guarantee a thing. I have been messed up by FOUR Board Certified individuals: 2 plastic surgeons and 2 dermatologists. Thus far they do not know how to property inject fillers or use vitrase. I still bear bumps and indents under and around my eyes.
lissaana (30 posts) 28 Oct 2009
One more thing--you should request that the physician give you all of your medical records, ask that he reimburse you for any medical expenses you have had to undergo as a result of his botched juvederm injections, and if he refuses, hand him the card to your malpractice attorney and say "I have officially tried to allow you to do the right thing by me, and you have apprently refused." (If he refuses, that is). this is malpractice--no question. My husband (an internal medicine MD) was apalled. We both do these injections, and his first words upon seeing your picture were "that's a lawsuit."
lissaana (30 posts) 28 Oct 2009
You have a hematoma and you need either a surgical excision procedure or some prednisone or both for the swelling. This will not go away without medical intervention. I wrote a longer post about this, but for some reason it was not posted. Anyhow, you have a chronic inflammatory process and need medical attention for it immediately. The juvederm is no longer in your face, so this is now a chronic condition that will not get better without medical attention. Please see a certified Plastic Surgeon or Board certified cosmetic dermatologist about treatment options AND speak to an attorney about your situation.
lissaana (30 posts) 28 Oct 2009
I am an aesthetics nurse, certified in injectibles and a laser safety officer in the state of AZ. I do tear troughs ALL THE TIME, and I have NEVER had this problem. The injection technique is different from any other area of the face. You had a terrible practitioner!! He gave you a massive hematoma (collection of blood and serous fluid) under your rt eye, and did NOTHING??!! I'm so sorry for you--that is apalling, and he should not be in business.
psoldoff (29 posts) 31 Oct 2009
Wow...lissaana, Thanks for your feed back! Yes, the hematoma took 5 months maybe longer to go away. But this pillow puffiness is the actual problem now. I appreciate all your feedback, and yes I plan to contact an attorney because i am afraid surgery may be my only option now. I will try to post a pic of how bad my eyes still look...
lissaana (30 posts) 5 Nov 2009
Hi P., Your eyes do appear to be puffy, and your tear troughs are nowclearly delineated to me. The picture is grainy, so it is a bit hard for me to tell. Also a slightly different angle and perhaps your face a little further away would give me a better idea of what your "eye bags" look like at different angles. You only had "hollows" under your eyes, but no bags, correct? I can't quite tell from the picture what I would suggest for you. Your under eye area actually looks a bit discolored to me----but it could just be the picture.....
Maria67 (6 posts) 6 May 2010
Is Juverden safe to use in the eyes area thouhg? I have the manufactures Allergan info leaflet and it says that it is not recomended for the eyes. The fact that most people tolerates it does not mean that it could happen to certain people. I would find a different filler to inject in the eyes areas. I saw there are plenty in the market and even some that are dedicated only for the eyes ereas.
Krystal (203 posts) 8 May 2010
it is not recommended, but the thinner solution, juve 18, is much much better under the eye area. it does not leave that thick bulge, but if used in small amounts (5-10 ul at a time, which is 0.01 of the tube) and in pin points just under the dermis and flattened out, it looks great! I love the look since i have been using juve 18 around my eyes. I still use juve 24 in the nl folds and cheeks. i did juve 24 in my lips march 2009, and it is still beautiful as the day i did it.
Interested1 (5 posts) 31 Oct 2009
You only had a year to sue him, why did you not do that? Did you report him to the AMA and your states malpractice board? There were steps, however I have never seen anything that awful, I have no idea if he hit a blood vessel and you are allergic to the juvederm which may have exacerbated the initial problem. I am so sorry but I would stand with before and after photos infront of his medical offices, I am serious - make him pay you to leave by getting you to a board certified surgeon probably the best place to start is a maxiofacial reconstructionist. I am truly sorry -

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