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Provider Review
I had a bad experience with Dr. Kelly DiStefano-Fritz. I was looking for a Dr to get Dysport and Restylane done. I did a research and I was impressed and confident that Dr DiStefano would be the right choice for me. I was impressed by her credentials and thought I was in good hands. From the get go Restylane was not a positive experience. It looked bumpy and looked like I had a worm right under my eyes. I was told by Dr DiStefano that it would get smooth and I should worry about it. Two weeks went by and I was dealing with a lot of swell and the same issues. I made an appointment to see Dr DiStefano and during the 5 minutes that I was there the only reassurance I got was that "I looked better than before". Even though the overall plan was to look better I was mainly concern with being ok, and not having a bad reaction. If it was going to get better etc. But Dr DiStefano was only concerned in convincing me that it was better than before. I completely understand that sometimes we don't get exactly what we expect and hope, but I did not think I was going to get an uneven, bumpy under-eye area. I look worse than before because I don't look natural. My Restylane was poorly done and it doesn't look at all like the before and after we see online. When I contacted Dr DiStefano for a refund they tried to get me back in the office to look at before and afters to try to convince me that "it was better than before", which I was not interested in doing it since I been to the office before and it was a waste of time. I don't trust Dr DiStefano and I don't want to "try to fix it" at this point as it was suggested by them. My under-eyes will randomly swell and when that happens there is nothing I can do to hide it. I did report this to Dr DiStefano but I didn't get a response that could be any help. I got no response. They refused to give me a refund. I would stay away. I don't want anybody else going thru this experience. We invest money trying to feel better and look better and walk away wishing we never did it in the first hand after having an bad experience with a doctor that doesn't know exactly how to do the filler. At this point I am just waiting for this to go away and maybe try again with a better doctor.