Office Review: Refund

Calling my cosmetic surgery experience was like trying to communicate with the people living on the Moon: no one listens, and no one answers. I went to that clinic for surgery and paid the total cost upfront. Afterward, I had several questions and began calling for answers. However, no one ever returned my calls. When I sent messages asking for a call back, I was repeatedly told the person was unavailable, and no one ever got back to me for weeks. Concerned, I decided to investigate the doctor and discovered that several of their patients had died. Panicked, I immediately canceled my surgery. Despite having done nothing, they charged me $1,500, and I have been trying to get my money back for three months. No one has responded to me, and the customer service department is always unhelpful. I need my money back. This situation is completely unacceptable. I believe this clinic is exploiting patients for their money. My surgery was scheduled for January 12, but it was abruptly canceled on November 1 at 1:15 PM. Since that time, I have tried to reach out four times a week, yet my calls have gone unanswered. It is essential for the clinic to have a clear policy for cancellations, as it ensures transparency and respect for patients. The only reason I am being charged this rate is due to a document that bears my signature. However, this document is not valid, as it lacks a signature from the clinic, and I never received a copy. For a contract to hold weight, it must be signed by both parties, and in this case, that has not happened. I want to stress that I did not cancel my appointment for personal reasons. The clinic’s behavior is alarming, and their disregard for patients' well-being is astonishing. This needs to be brought to light. I have reached out to Paola numerous times because she is responsible for processing my refund, and yet I have left her over 15 messages without a response. The lack of professional courtesy is infuriating. All of my calls are recorded, and I urge you to review the call logs to confirm the numerous attempts I made to contact you before my surgery was canceled. It is imperative that this matter is addressed urgently.