Too many unnecessary mistakes that could have been avoided

Just a heads heads up to anyone thinking about going to this surgery center for cosmetic surgery....Don't go. The doctor that performed the surgery is fairly good; however since it only been 3 weeks since my surgery and I can't see the full results I will wait to comment on the outcome in another review regarding my thigh lift. The front staff is ok, however a few of the  assistants and office manager is unknowlegable and not thorough with regard what is needed for a successful outcome after surgery....as I had a very expensive thigh lift and inter thighs lipo which I was initially charged $6400, however when I went in 2 days before my surgery th PA suggested that that it would be better if I had liposuction in addition which was not mentioned when I had my initial visit with the surgeon who was going to perform  the percedure....that was an additional $5000.00 for the liposuction which SHOULD had been mentioned initially so that I could had made a clear decision before locking in the intial $6400 non refundable fee and then stating that the procedure would be better if I added on inner thigh lipo (extremely poor communication). They were having a $500.00 discount on liposuction and I assumed I was entitled as I had not had my surgery and was unaware I needed the liposuction until 2 days before my surgery and added the liposuction on within the time frame listed on their website. After talking to their accounting department and getting nowhere I requested to speak to the office manager (Emily)? I explained to her the situation in  detail why I felt I was entitled to the $500.00 discount and she argued me down and stated no over and over...extremely poor customer service. The full price of the surgery should have included the  $5000.00 for inter thighs lipo which was suggested and added on per the PA two days before my surgery. 


The surgery went fairly well as I stated above will post after all the healing is complete and I can see the full outcome; however with the liposuction in my inner thights was down to my knees which I discussed with the PA and  she agreed and discussed with the performing surgeon. The compression garment that was put on my body after an $11000.00 surgery was incorrect the garment came above my knees eventhough my inner thights and knees were liposuction UNACCEPTABLE...I called the office the next day and informed them that the compression garment was incorrect and they  assured me they would mail the correct one immediately. My surgery was over 2 weeks ago and I still have not received the correct compression garment...again UNACCEPTABLE. The compression garment is EXTREMELY important with the healing process for a good outcome with regard to the skin attaching to the body; again I've called all of 4 to 5 times with no garment in sight,  Emily and Mercedes were both notified several times...I  do understand that everyone is busy, however I did my part by paying for a service and expected the service to be professional, thorough, complete and to my satisfaction and understanding with communicating the complete process and not adding on after I paid in full and adding on after the fact with no way of getting my intial payment refunded if I changed my mind with regards to the additional add on procedure that the PA stated would be helpful. Just speaking on my experience and there were too many unnecessary mistakes that could have been avoided had a check list or better communication with all involved with my surgery...NOT a place I would recommend.