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*Treatment results may vary

I am a healthy woman less than one year...

I am a healthy woman less than one year menopausal, always at or below healthy weight until my 40s. I have been a size 10 for a few years, and I am not happy with the belly bulge that has packed on in the past few years. I don't exercise, but I don't eat a lot either. I am active, not a couch potato. I took the plunge when my highly acclaimed dermatology office in Southlake, TX offered a promotion on CoolSculpt. I had read many reviews from this site and I seemed to be an ideal candidate for 2 treatments to my lower abs. The first treatment was Nov 2016. Month after month, I looked for changes to my belly...nothing. Some reviewers mentioned they didn't see changes until treatment 2, so I completed that treatment to same area in June 2017. It is now Oct 2017 and I just completed my post treatment follow up. We compared my before and after pictures and zero visible change. Sadly, my clothes fit the same as well. The aesthetician agreed that there had been no improvement. So, I'm out $1400 for absolutely nothing. Be careful before you spend the money as it does not work for everyone. I have no idea if it might have been a poor application (i.e. If they were supposed to vigorously massage the treated area for 5 minutes, it was 1 min at best. Would this make a difference?). Post treatment, I didn't diet but didn't eat tremendous numbers of calories either... continued my normal lifestyle and eating habits. I feel stuck with this belly pudge, and $1400 poorer...

Provider Review

Overall rating
Doctor's bedside manner
Answered my questions
After care follow-up
Time spent with me
Phone or email responsiveness
Staff professionalism & courtesy
Payment process
Wait times

The dermatologist and nurse practitioners here are absolutely wonderful. I didn't get the same confidence level from the aesthetics side of the practice, which is where these procedures were performed. I had to initiate all post procedure follow up. Beyond the initial consult, majority of interaction was with assistants, not the aesthetician. A bit unorganized, had some billing confusion over the promo offer that was offered to me when it came time to pay. They did honor it, but I felt like I had done something wrong. No apology once they figured out their mistake, just a voicemail advising of the true amount I needed to pay. No measurements taken, just photos. They offered to send the photos to me but they are so unflattering I really don't want to see them again. I can say they were courteous, just not particularly helpful. Ugh.