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POSTED UNDER Juvederm REVIEWS

Nerve Damage Caused by Juverderm Voluma Dermal Filler. Richmond, GB

ORIGINAL POST

I am a 34 year old woman, working in the media...

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chanel11
$700
I am a 34 year old woman, working in the media industry in London. As a reward for losing over 2 stone in weight, I decided to get .5 Juvederm Voluma in each cheek only, as I felt I lost a lot of weight from my face, which I thought made me look older. The doctor used a cannula, so only one incision on each cheek. My main goal was to see how it looked for my wedding in 2016. It has been the biggest regret of my life. A top Harley street nerve specialist diagnosed me with facial neuralgia (nerve damage) and I can't begin to explain the pain I feel on a constant daily basis. I pushed back my wedding until 2017 as I physically and emotionally cannot organise a wedding right now. I wasn't naive in getting this procedure done, I researched for a year and got recommendations of a former ENT surgeon who was very experienced in facial aesthetics. I knew someone who went to her and her face looked so natural and the clinic was reputable. The procedure did not go according to plan, the doctor really struggled on my left cheek to get the product in and she got frustrated and pushed through. I knew instantly I was in trouble. My cheek stayed red and inflammed for about 4-5 weeks and then the pain started to kick in. I now have physical scaring such as broken veins and redness on my once clear skin. It was the scariest time of my life. I had intense burning, stabbing, stinging and tingling from my cheek to my eye bag right up to my eye brow. The pain was so bad around my eye I thought I might lose my sight as I did not now what was happening to me. I had visions of a huge abscess forming under my skin and I thought I might lose my cheek. The anxiety and panic attacks were horrendous. My doctor was useless and actually told me I had somatization disorder (it's all in my head) and referred me to a psychologist.

My GP said it looked like nerve damage & said it was typical of someone in the aesthetics industry to blame my pain on a psychological problem. I went to eye surgeon to examine my eye who by chance was also an aesthetics doctor with 20 years experience and she said she could help me. I cried with relief. She said my eyesight was fine and that I needed to get rid of the product with hyalase as it was probably sitting on a nerve. I was nervous as I read good and bad reviews about hyaluronidase so I got a patch test first in my face and it was fine. I got the filler removed but it did not help the pain and I spent £600. When I told the eye doctor it did not help and my face still gets intense pain and still gets red all she said was it must be rosacea in an email and said "all the best".

I am now on Gabapentin 3 times a day since September but it only recently started to work. I still have constant pain but it is not as debilitating.
My advice if you want to get this done:
- Only go to a board certified dermatologist with years of injecting experience. (They are more expensive for a reason and you can't put a price on your health)
- If you are saving up money to get this procedure done then I strongly suggest you do not follow through. I have spent over £1000 trying to get medical help as private health care does not cover issues arising from cosmetic procedures and the NHS takes too long. I was on the waiting list to see a nerve specialist for months.
- Ask about there after care service if something does go wrong.
- Really think about the impact a wrong procedure can have on your life. The pain has affected my work and my relationships with my partner, friends, family and I stay in bed when I can. Luckily I don't have children that rely on me.
- DO NOT DO ANY INJECTABLES less that 6 months before a big event such as your wedding. It could ruin your special day if the procedure goes badly.
- If the procedure goes wrong the injecting doctor won't be the one that helps you. They don't want a law suit. I have seen the medical professionals that see the horror stories. Eyesight loss, nose cartilage loss, cheek absences and nerve damage. It's not as uncommon as we are led to believe.
- Silence is the cosmetics industry biggest weapon. No one wants to shout about the damage suffered by a procedure done by choice out of personal vanity.

I will never touch an injectable again. I learned the hard way. I have been to over 20 medical appointments and I am seeing a psychologist to help me cope with the pain and the intense guilt that I feel having chosen to do this procedure. I have never felt so alone.

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Doctor is a fully accredited aesthetics doctor and is a fully qualified ENT surgeon with years of experience.

Replies (42)

November 15, 2015
I don't know you, but as I read your story I want you to know I can feel your pain, sadness, and regret. I have not experienced this procedure, but have suffered from procedure gone awry, and the cold, "got your money done with you" attitude some "health professionals" have. Please know that in another country, someone you don't even know is praying vigilantly for peace and freedom from your physical pain and emotional trauma. Asking for God to send the right, compassionate, knowledgeable true professional who can help you permanently.
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November 17, 2015
Thank you so very much for sweet message and I am sorry to hear that you have suffered from a procedure gone wrong too :( I hope you have made a full recovery?
November 17, 2015
I have. It was many years ago but I remember the anguish. It's so difficult to have pain people can't see. You get tired of explaining what happened or why you don't feel like talking, etc. I will pray for your healing each morning. When the day comes that you have measurable relief I would love to know.
November 15, 2015
I'm glad the gabapentin has started to work. I contacted you previously and am sorry you are still suffering so badly. Please don't blame yourself. I also have nerve damage from .5 cc of Perlane injected too deeply and my cheek and eye and head still hurt after 5 months. 10 doctor appointments and a CAT scan. Recently saw a new PS and hoping she can help me. No one will dissolve the perlane because it's so deep. You are still beautiful. Hang in there!
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November 17, 2015
Nice to hear from you again. I am at 5 and a half months too since procedure and still in pain. :( I really had no idea that nerve damage could be so debilitating. Pretty naive. I have been diagnosed with Trigeminal neuralgia (TN) which is considered to be one of the most painful afflictions known to medical practice. They don't tell you this before treatment! I was even told nerve damage could not happen as an annual is a blunt so it only pushes nerves and vessels out of the way. Another lie! I am now taking gabapentin 300mg X times a day and I have good and bad days but the pain is always there. It isn't has soul destroying as it was so I'm hoping after 7 weeks on this medication it will work. The neurologist is 100% certain that this will heal and it will not be forever... He better be right!!! :) Please keep me posted on your progress xx
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November 17, 2015
Annual is meant to be cannula! Oops :)
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November 17, 2015

Thank you for sharing your experience. I hope you find support in the community.

November 17, 2015
Unfortunately, your story sounds very similar to mine. I feel your pain literally. I had restayle done to troughs and experienced intermittent swelling and eye pain. Since having it disolved I've had pain and odd sensations. The Dr. who did this has basically washed her hands of me and stated " it's a minor annoyance". I'm in physical and emotional pain and have a family to raise. Sometimes I feel like I won't make it through this. I like you feel so alone and ashamed of having compromised my life. I'm looking into getting treatment for the immense depression ( I cry several times a day). Who did you turn to to treat the nerve pain?
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November 17, 2015
lm so sorry this happened to you. It makes me so sad. I know first hand how debilating the pain can be. I don't know how you can raise a family also, it must be so difficult. I cry most days too, I feel pain, anger and so much regret and guilt. Dr Gile Elrington a neurologist at Harley Street, London diagnosed me with Trigeminal neuralgia (TN) which is considered to be one of the most painful afflictions known to medical practice. They don't tell you this before treatment! I was even told nerve damage could not happen as an cannula is a blunt needle so it only pushes nerves and vessels out of the way. All lies! I have been prescribed gabapentin 300mg X times a day and I have good and bad days but the pain is always there. It isn't as soul destroying as it was so I'm hoping after 7 weeks on this medication it will work. (Apparently it can take a long time) The neurologist is 100% certain that this will heal and it will not be forever... He better be right!!! :) Please keep me posted on your progress and I sincerely send my well wishes to you and I hope you recover soon xx
November 17, 2015
I had juvederm injected into the brow area and within minutes knew there was a problem. I had intense redness and pain on one side and developed shingles within 48 hours. While this is a rare occurrence, allergen did confirm that it has indeed been documented (the dr. called the company to notify them). I too was so lucky that my eyesight was not affected especially when I learned of how bad it could have been. The post herpetic neuralgia that I dealt with as a result of all this was excruciating. Gabapentin really helped the pain but it did take some time so hang in there. Still to this day, I cannot believe that I did that to myself because of my own vanity. Never ever again. That stuff is all poison.
November 19, 2015
@Memo mom 13. Do you still have to take Gabapentin for pain or did your body recover? I pray for all of us to get through it. I see all these doctors through a completely different lense now. I'm trying not to beat myself up about vanity because it really does me in. Ironically,my husband takes Gabapentin for MS which is what had me stressed and aged the past few years. As a way to lift myself up I decided to go for some maintenance. Please ladies don't do it! There are too many stories on here that don't add up to the Dr.'s saying it's safe.
November 19, 2015
Thankfully, the pain subsided with time (probably a few months) and I no longer needed the gabapentin. However, the trauma and anxiety lasted a lot longer. I was feeling so down that I tried to do something to improve my appearance and instead created chaos. It took me a long time to come to terms with it and funny how the things that used to bother me when I looked in the mirror don't seem so important anymore. The incident completely terrified me and I will never put myself through that again. I literally lost 20 pounds in one summer because I was just a wreck over my health. To anyone suffering, know that you are not alone. There are so many of us that have gone through this. So grateful for this community so that people don't suffer all alone.
November 20, 2015
You are lucky that your doctor admitted somethig was wrong. Mine denied doing me any harm and wrote in my chart "the problem is resolved." 5 months later I am still suffering.
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November 21, 2015
Menomon313, I completely agree that this stuff is poison. I too look in the mirror now and I can't believe I compromised my physical and mental health. I am still overwhelmed with the pain, anxiety and regret everyday. Summergirl13, My doctor too completely denies anything went wrong, she is a disgrace to the medical profession. She has made me feel worthless and she has made me out to be a lier. The professionals in the industry cannot be trusted, it's all about money and nothing else. I am glad you recovered. I hope that one day I wake up pain free and I know on that day I will cry with happiness. I pray that we all get better and we can get on with our lives X
November 22, 2015
I actually have another appt. tomorrow for someone to look at my problem. It did go away for about a month and then came back. yes, the pain has kept me from enjoying life, too. I pray for healing for us.
UPDATED FROM chanel11
6 months post

End of year update.

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chanel11
I wish this post was letting everyone know that things are improving and I am feeling much better but instead I am in debilating pain. My eye feels like it will fall out of my head, it's like lots of tiny needles being pricked into the back of my eyeball, all day, everyday. There is no break, no downtime, no medication to take the edge off, nothing. I haven been like this for weeks now, I was hoping it would die down for Christmas but no such luck. As I write this I am in bed, while all my family are downstairs laughing and enjoying the Christmas spirit. Meanwhile, I am in despair, thinking how I can face 2016 with this pain and how can I get the strength to carry on. I still can't believe I have nerve damage from a procedure where nerve damage wasnt listed as a side effect on the consent form, Allergan even told me nerve damage isn't listed side effect on there literature. It will be 7 months of pain on 9th January, it's a long time. I just hope and pray I recover 100%. I will never trust a doctor again. To anyone experiencing this type of pain, my thoughts are with you this Christmas. It's so difficult to stay positive but we must try. Merry Christmas X

Replies (12)

December 24, 2015
I am truly heartbroken to hear about your situation. Even though the nerve pain I experienced has died down, I still live with the aftermath of a procedure gone awry and suffer from damage to the skin around my eye. That and the constant anxiety from what I went through. Know you are not alone!! Think about how much smarter you are as a result of this and how gracefully you will watch your face and body age because you have learned--like me-that we are so much more than our outward appearance. I'm sure you have already considered this, but when I was at my worst, I looked into a pain management specialist. All they do is treat neuralgia etc so they might just have another "cocktail" that can help ease the pain.
December 26, 2015
OMG I am so sorry:(((
December 28, 2015
cosmetic procedures are a gamble, when we mess with these things bad things can happen, i have had bad things happen myself and have become depressed about it. i really hope u can be pain free soon!
December 30, 2015
My heart goes out to you.
January 2, 2016
Sorry to read that you are still in pain. I was hoping that you were better. I am still in pain, too. 7 months for me on 1/16. The injecting doc is clueless. I'm going to the opthamologist again on 1/6. I am heartbroken, too. Living with cancer and now this BS makes me want to give up. We can only hope time is our friend. Take care and keep us updated.
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January 3, 2016
Yes, time and patience will hopefully be our saviour. I have never so depressed at New Year. I actually cried all New Years days in disbelief that I am still suffering. If there was one thing I could leave behind in 2015, this would definitely be it. I am very sad to hear you are still in pain also, it is truly heartbreaking. I know what you are going through and we will get through this, so please don't lose the faith. I know this isn't the only battle you are fighting and your body has been through the wars but there will be a day you wake up pain free and cancer free, I'm sure of it x
UPDATED FROM chanel11
7 months post

Pain Management Specialist

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chanel11
I went to see a Pain Management Specialist this week. He agrees with my Neurologist that I have Post Traumatic Trigeminal Neuropathy. I asked him what my chances of recovery are and he said he really can't give me an answer. He said only time will tell if it's permanent or not. He is changing my medication from Gabapentin to Pregabalin which has more scary side effects. So afraid what these types of medications are doing to my body but I am desperate for some pain relief. I have no choice, I deal with constant daily pain. He warned me that these might not work either. I just want to scream from the top of my voice "what has this doctor done to my face?!!!" My heart and spirit are broken :( If I had one wish in the whole world it would be to turn back time. I used to donate blood on a regular basis as I have a universal blood type but I don't think I could ever face a needle coming near me again. I have lost all faith in the medical profession, especially with how I was treated. I can only dream of being pain free again, as reality is the complete opposite right now.

Replies (27)

January 15, 2016
I hope the new medication helps with your pain. It just is awful to be in constant pain. Let us know how you make out...and hang in there.
Hugs
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January 17, 2016
Yes, I will let you know if this medication works, such a nightmare! How have you being doing? I truly hope you are feeling better x
January 29, 2016
I am still in pain, too, with no improvement. My gabapentin was doubled.
January 29, 2016
I still can not believe this happened. I'm getting really angry about having to deal with this eye pain every single day. Ready to sue this doctor and ruin his life like he ruined mine.
January 15, 2016
Have you considered biofeedback for the pain?
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January 17, 2016
I have no idea.. Would you mind explaining what it is? I would do anything for some pain relief. Thanks so much x
January 15, 2016
I had similar problem with ENT doctor as well. he wasnt experience enough to injected Juvederm at my hollow area under my eyes and left me a lump under one of my eye. and there is no improvement on my face at all but look worse and this ENT doctor would not take any responsible for it.
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February 5, 2016
Sorry to hear that. My solicitor said that professionals saying they were an former ENTs in their aesthetics description makes us believe they are highly skilled/competent and we are in capable hands as they SHOULD know facial anatomy. In our situation it simply isn't the case. My GP recognised nerve damage asap and the ENT basically told me I was crazy, which is so morally wrong, she knew she messed up. I hope you get better in time.
February 9, 2016
I've been in courts in a similar case (orthopedics). The doctors titles do not matter. They will only look if the doctor had training in fillers. You're only chance is if your doctor had no training. But even if he didn't, they can still claim they have experience if they've done a lot of treatments. What worked for my arm is rehab. But I guess it's hard to do it on your face. I had currents (electric) and some injections.
February 2, 2016
I have nerve damage from a botched dental procedure. I tape gold plated neodymium magnets (1inch) to my jaw at night and I use small ones under my jaw (strategically hidden with flesh colored tape during the day. They are the only thing that gives me relief from the burning, pain & tingling. It took about 2 weeks of daily use to get good relief! I hope they help you as well! Good luck and I'm so sorry that you're going through this.
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February 5, 2016
Thanks Pagrl, I see that the nerve damage I have is more common with dental procedures rather than dermal fillers. Thank you so much for your advice, I will try anything at this stage! How long have you been in pain?
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February 5, 2016
Thanks Pagrl, I see that the nerve damage I have is more common with dental procedures rather than dermal fillers. Thank you so much for your advice, I will try anything at this stage! How long have you been in pain?
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February 5, 2016
Thanks Pagrl, I see that the nerve damage I have is more common with dental procedures rather than dermal fillers. Thank you so much for your advice, I will try anything at this stage! How long have you been in pain?
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February 5, 2016
Thanks Pagrl, I see that the nerve damage I have is more common with dental procedures rather than dermal fillers. Thank you so much for your advice, I will try anything at this stage! How long have you been in pain?
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February 5, 2016
Thanks Pagrl, I see that the nerve damage I have is more common with dental procedures rather than dermal fillers. Thank you so much for your advice, I will try anything at this stage! How long have you been in pain?
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February 5, 2016
For some reason my comment posted 100 times! Sorry!
February 9, 2016
I am so afraid of the procedure now! Did you have any dental treatments at the time? I had a nerve damage in my arm after minor surgery. Spent 2 years suing my orthopedic surgeon. No negligence. Had to pay 19,000 legal expenses and the clinic threatened to sue me for "shaming them". But I had many facials since then and didn't know you can damage nerves as well!
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February 27, 2016
Sorry to hear about the nerve damage in your arm. I hope you have recovered.I had no dental treatments. My nerve damage was caused by a cannula during my first dermal filler procedure. These are dangerous and I think anyone is playing Russian roulette with their health by doing injectables. I wish I was more I formed of the consequences. I can't even begin to explain the effect the constant pain has had on me. It's like a nightmare I can't wake up from :(
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February 5, 2016
I am so angry too, Its been 8 months of constant pain now, it's horrible, so I can completely sympathise with what you are going through. I am so sorry you are in the same position. I have gotten legal advice and although I know it will be though to prove medical negligence, I know what happened in that room, I know the surgeon stopped when she saw me distressed and said to me "I am struggling to get the product in" to which she resumed with frustration and pushed through. I only now know that went a doctor is met with resistance they should make a new incision. I feel so sad that the doctor did not do this. I would do anything just to have a normal face again. I don't want to take legal action, I don't want money, I just want my health back. If I was awarded £100k it still would still not come close to covering the pain and anguish I feel everyday, no amount would. You can't put a price on health. I have found a good lawyer though who thinks she can help me, I really hope so. This should not be allowed to happen to people.