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On 20th July 2018 Dr Yannis Alexandrides conducted a ‘septorhinoplasty’ for me at Highgate Hospital.
A septorhinoplasty is what he recommended on my consultation with him as he identified that I had a deviated septum and my breathing was slightly blocked in my left nostril. He told me that he would perform this to improve my breathing in addition to a rhinoplasty which is what I had made the consultation for. I hadn’t heard of a septoplasty before this consultation, but of course I agreed to it as I was aware that my left nostril has always been slightly blocked.
In my first consultation with Dr Alexandrides I asked if I could please have an open surgery rhinoplasty as my friends has advised I get that if I wanted the tip of my nose altering. He informed me during the consultation that there really was no difference in performing open or closed rhinoplasty, it was just the method of choice by the surgeon. He said he would be able to perform what I asked for with a closed technique, so as he is the professional I believed him.
I made it very clear in the consultation what I wanted him to achieve aesthetically by providing him with a drawing I had taken the time to do whereby I traced over a picture of my nose and traced a picture of the nose I wanted so he could see exactly how much I wanted removing from my nose and tip. He was very charming in the consultation and told me that is possible and I left feeling happy and comfortable that he would do what I asked.
A couple of weeks before my surgery date, Dr Yannis’ assistant at the time called me to say that he would have to reschedule due to a conference he was going to attend. I’m a school teacher so I can’t reschedule to have a surgery and I had planned my summer holidays around the procedure. This was the first indicator of his complete disregard for his patients and I should have taken this as a warning sign. She called me back a few days later however to tell me that Dr Yannis was no longer going to go to this conference as other patients can’t reschedule either so it will go ahead on 20th July (2018).
On the day of the operation, I checked into Highgate Hospital and Dr Yannis came to my room to ask me what I wanted doing to my nose aesthetically. This of course surprised me as I had explained very clearly in the consultation I had with him previously. I asked him if he had the tracing with him that I had given him in the consultation but he didn’t. He had put that tracing in with my consultation notes on the day, I saw him file it away (and he did still have it in that file when I saw him on 4th September 2019) so he clearly didn’t have that file with all my consultation notes with him on the day of my surgery. He didn’t know what I wanted doing so he actually came to my hospital room to ask! I told him what I wanted. I told him specifically that I wanted him to remove my dorsal hump but mostly take cartilidge from the tip as my whole issue was I felt like my nose sticks out too much. He then left to go and perform his first surgery on another patient. I was so worried that when he left I asked the nurse to get him to come back again before it was my turn to go down into the surgery room so I can make sure he really understand what I want doing. He had drawn on my nose before he left so I took pictures (selfies) with my iPhone to edit to show him exactly what I wanted taking from my nose. I still have these pictures on my old phone with the date and location they were taken as evidence, these will be sent to you in the next email. I specifically drew a line where my nasal tip was (you can see this red line in the picture which was edited on the day at the hospital as you can also see from the top of the picture) and when he came back to my room before the operation I said to him that it was most important that he takes the most away from the tip. He seemed agitated that he had come back to my room to see me and said that was fine and I should hurry up because everyone was waiting for me to conduct my surgery.
The surgery was on a Friday, so I stayed over night and my parents came to discharge me from hospital on the Saturday. Dr Yannis Alexandrides briefly visited me to say I can either remove the packaging myself or I could go into his clinic on Harley Street to get my packaging removed on the Monday. Obviously I didn’t want to do this myself so I said I would go and see him on the Monday.
On Monday 23rd July 2018, I went back to 111 Harley Street and saw the nurse who removed my packaging, Dr Yannis Alexandrides wasn’t available to see me however. I didn’t see him again until 3 months later.
I had read a lot of blogs online that said rhinoplasty swelling will mean you won’t see the final outcome for up to 12 months post surgery so when I saw him 3 months after the operation I remained positive that my nose was still swollen (hence why the tip didn’t look like it had changed, and why my left nostril was still blocked). Dr Yannis used his iPhone to take pictures of me and told me not to worry about my nostrils still being uneven it was still early days.
I continued to wait, patiently, for the remaining 12 months only to find there was no real difference to my nose shape or my breathing. The shape of my nose I had decided looked worse than what it originally looked like due to the fact that only my dorsal hump had been removed (so it not looked longer than before) and my breathing out of my left nostril hadn’t improved at all. In fact one of my friends who’s a doctor herself told me she thinks my breathing had worsened!
In July 2019, 12 months post-op, I tried to get another consultation with Dr Yannis but I was told he wouldn’t be available for 6 weeks. I then emailed him explaining how upset I was about the outcome. I explained in the email that aesthetically I felt I looked worse because it was clear he hadn’t removed anything from my nasal tip as I had asked, and I now also had an unsightly bump on the right hand side of my nose where he had performed the incision for my closed surgery! I explained that it was making me depressed and affecting my mental health. I explained that my breathing hadn’t improved either from the septoplasty he’d advised I have and since he offers a ‘patient promise’ when the medical results haven’t been achieved I should be entitled to a revision. This patient promise is offered for 2 years post surgery, so technically I was eligible for this as it’s in the time frame. He never replied to my email and I had to wait 6 weeks to see him.
When I saw him again on 4th September 2019 he told me a whole list of lies including:
The new bump on my nose which had emerged from where he had made the incision for the closed surgery was just scar tissue and if I massage it, it will go away.
He didn’t originally advise I have a septorhinoplasty to improve my breathing (even though I distinctly remember he did). He went onto say that actually a rhinoplasty can’t be performed without a septoplasty otherwise my nose would collapse so he did the right thing by advising I have a septorhinoplasty and I shouldn’t have expected my breathing to improve from that.
He said he wouldn’t perform a revision rhinoplasty on me because if I had a revision surgery I would look like Michael Jackson.
He said he definitely took mostly from my tip and then when I showed him before and after pictures he insisted he take ‘professional pictures’ (with his iPhone) to compare instead. We did this and he uploaded them onto the computer and despite it being clearly obvious my original nasal tip was still the same length as the nasal tip in the new ‘professional pictures’ he still insisted it looked shorter. (I have literally shown everyone before and after pictures and nobody can see a difference in the length of my nose.) Dr Yannis literally sat there pointing to a picture of the side view of my nose on that day which clearly showed that the length of my nasal tip was the same as it was in the picture before my surgery yet he actually made out that he could see a difference! It was like we were both looking at two completely different pictures!
During that final meeting I cried when he said he wouldn’t perform a revision for me, although in hindsight I am actually grateful because I wouldn’t trust him to do the job properly anyway. He could clearly see I was upset (crying) he gave me a tissue and said that I should see him again in 6 months and to organise that with his secretary. I went to his secretaries office and she said that his diary wasn’t open for 6 months time, but she will contact me when it is. To this day I still haven’t heard from Dr Yannis Alexandrides or his secretary for my next appointment. He saw how upset I was, I had informed him that it was making me feel depressed yet he still hasn’t had the audacity to check in with me or book another follow up appointment. If that isn’t medical negligence I don’t know what is.
Since then I researched and found another surgeon to perform my revision. After getting quotes from British surgeons for £8000 plus, I was advised by a friend of mine to look at going abroad where they’re more advanced with rhinoplasty procedures. So I found a surgeon in Istanbul, Turkey. This surgeon offered to do my surgery for 2230 euros (the exchange rate was 1.08 at the time making the cost £2065) and with the travel expenses (hotel, flight, train, visa, taxis) I spent a rough total of £2800 which is much more reasonable than the quotes I was getting for a revision in the UK.
My suspicions about Dr Yannis not performing a proper septoplasty on me were confirmed when my new surgeon (Dr Seckin Ulusoy) showed me that I had a deviated septum by putting a camera up my nostrils which was then reflected onto a TV screen for me to see during my consultation. I could clearly see the cartilage blockage inside my left nostril. Dr Seckin Ulusoy therefore performed a septoplasty for me on Monday 21st October 2019 in addition to a tipplasty to finish off the job Dr Yannis Alexandrides didn’t complete. Dr Seckin Ulusoy also informed me that the bump on the right side of my nose from my first surgery wasn’t scar tissue at all but the result of cartilage reinforcement failure.
I am wanting to get a full refund from Dr Yannis Alexandrides for my surgery on the grounds that all he did was remove my dorsal hump. I paid nearly £8000 having a surgery with Dr Yannis Alexandrides (including hidden costs of medical/blood tests prior to surgery which I wasn’t informed were not included in the septorhinoplasty price of £7000 that he gave me). He added on £2000 for a septoplasty that was clearly not performed correctly which I am certain I should be entitled to get back at least. He also ruined my nose by creating a bump where he made the incision for the closed surgery. He didn’t take cartilage from the tip of my nose as I had asked him to. I have had a traumatic year feeling incredibly depressed because of the surgery he performed and he has neglected me as a patient despite knowing all of this.
In addition to that I have had to pay roughly £2800 for a revision surgery to correct all of this and I have had to endure the process of recovery and operational risks again which I believe I should be compensated for by him too.
It's now February 2020 and I haven't heard anything from Dr Yannis Alexandrides or his team to arrange a follow up appointment despite being told I would be contacted in the new year. Needless to say I am contacting the medical ombudsman to put in a formal complaint.
A septorhinoplasty is what he recommended on my consultation with him as he identified that I had a deviated septum and my breathing was slightly blocked in my left nostril. He told me that he would perform this to improve my breathing in addition to a rhinoplasty which is what I had made the consultation for. I hadn’t heard of a septoplasty before this consultation, but of course I agreed to it as I was aware that my left nostril has always been slightly blocked.
In my first consultation with Dr Alexandrides I asked if I could please have an open surgery rhinoplasty as my friends has advised I get that if I wanted the tip of my nose altering. He informed me during the consultation that there really was no difference in performing open or closed rhinoplasty, it was just the method of choice by the surgeon. He said he would be able to perform what I asked for with a closed technique, so as he is the professional I believed him.
I made it very clear in the consultation what I wanted him to achieve aesthetically by providing him with a drawing I had taken the time to do whereby I traced over a picture of my nose and traced a picture of the nose I wanted so he could see exactly how much I wanted removing from my nose and tip. He was very charming in the consultation and told me that is possible and I left feeling happy and comfortable that he would do what I asked.
A couple of weeks before my surgery date, Dr Yannis’ assistant at the time called me to say that he would have to reschedule due to a conference he was going to attend. I’m a school teacher so I can’t reschedule to have a surgery and I had planned my summer holidays around the procedure. This was the first indicator of his complete disregard for his patients and I should have taken this as a warning sign. She called me back a few days later however to tell me that Dr Yannis was no longer going to go to this conference as other patients can’t reschedule either so it will go ahead on 20th July (2018).
On the day of the operation, I checked into Highgate Hospital and Dr Yannis came to my room to ask me what I wanted doing to my nose aesthetically. This of course surprised me as I had explained very clearly in the consultation I had with him previously. I asked him if he had the tracing with him that I had given him in the consultation but he didn’t. He had put that tracing in with my consultation notes on the day, I saw him file it away (and he did still have it in that file when I saw him on 4th September 2019) so he clearly didn’t have that file with all my consultation notes with him on the day of my surgery. He didn’t know what I wanted doing so he actually came to my hospital room to ask! I told him what I wanted. I told him specifically that I wanted him to remove my dorsal hump but mostly take cartilidge from the tip as my whole issue was I felt like my nose sticks out too much. He then left to go and perform his first surgery on another patient. I was so worried that when he left I asked the nurse to get him to come back again before it was my turn to go down into the surgery room so I can make sure he really understand what I want doing. He had drawn on my nose before he left so I took pictures (selfies) with my iPhone to edit to show him exactly what I wanted taking from my nose. I still have these pictures on my old phone with the date and location they were taken as evidence, these will be sent to you in the next email. I specifically drew a line where my nasal tip was (you can see this red line in the picture which was edited on the day at the hospital as you can also see from the top of the picture) and when he came back to my room before the operation I said to him that it was most important that he takes the most away from the tip. He seemed agitated that he had come back to my room to see me and said that was fine and I should hurry up because everyone was waiting for me to conduct my surgery.
The surgery was on a Friday, so I stayed over night and my parents came to discharge me from hospital on the Saturday. Dr Yannis Alexandrides briefly visited me to say I can either remove the packaging myself or I could go into his clinic on Harley Street to get my packaging removed on the Monday. Obviously I didn’t want to do this myself so I said I would go and see him on the Monday.
On Monday 23rd July 2018, I went back to 111 Harley Street and saw the nurse who removed my packaging, Dr Yannis Alexandrides wasn’t available to see me however. I didn’t see him again until 3 months later.
I had read a lot of blogs online that said rhinoplasty swelling will mean you won’t see the final outcome for up to 12 months post surgery so when I saw him 3 months after the operation I remained positive that my nose was still swollen (hence why the tip didn’t look like it had changed, and why my left nostril was still blocked). Dr Yannis used his iPhone to take pictures of me and told me not to worry about my nostrils still being uneven it was still early days.
I continued to wait, patiently, for the remaining 12 months only to find there was no real difference to my nose shape or my breathing. The shape of my nose I had decided looked worse than what it originally looked like due to the fact that only my dorsal hump had been removed (so it not looked longer than before) and my breathing out of my left nostril hadn’t improved at all. In fact one of my friends who’s a doctor herself told me she thinks my breathing had worsened!
In July 2019, 12 months post-op, I tried to get another consultation with Dr Yannis but I was told he wouldn’t be available for 6 weeks. I then emailed him explaining how upset I was about the outcome. I explained in the email that aesthetically I felt I looked worse because it was clear he hadn’t removed anything from my nasal tip as I had asked, and I now also had an unsightly bump on the right hand side of my nose where he had performed the incision for my closed surgery! I explained that it was making me depressed and affecting my mental health. I explained that my breathing hadn’t improved either from the septoplasty he’d advised I have and since he offers a ‘patient promise’ when the medical results haven’t been achieved I should be entitled to a revision. This patient promise is offered for 2 years post surgery, so technically I was eligible for this as it’s in the time frame. He never replied to my email and I had to wait 6 weeks to see him.
When I saw him again on 4th September 2019 he told me a whole list of lies including:
The new bump on my nose which had emerged from where he had made the incision for the closed surgery was just scar tissue and if I massage it, it will go away.
He didn’t originally advise I have a septorhinoplasty to improve my breathing (even though I distinctly remember he did). He went onto say that actually a rhinoplasty can’t be performed without a septoplasty otherwise my nose would collapse so he did the right thing by advising I have a septorhinoplasty and I shouldn’t have expected my breathing to improve from that.
He said he wouldn’t perform a revision rhinoplasty on me because if I had a revision surgery I would look like Michael Jackson.
He said he definitely took mostly from my tip and then when I showed him before and after pictures he insisted he take ‘professional pictures’ (with his iPhone) to compare instead. We did this and he uploaded them onto the computer and despite it being clearly obvious my original nasal tip was still the same length as the nasal tip in the new ‘professional pictures’ he still insisted it looked shorter. (I have literally shown everyone before and after pictures and nobody can see a difference in the length of my nose.) Dr Yannis literally sat there pointing to a picture of the side view of my nose on that day which clearly showed that the length of my nasal tip was the same as it was in the picture before my surgery yet he actually made out that he could see a difference! It was like we were both looking at two completely different pictures!
During that final meeting I cried when he said he wouldn’t perform a revision for me, although in hindsight I am actually grateful because I wouldn’t trust him to do the job properly anyway. He could clearly see I was upset (crying) he gave me a tissue and said that I should see him again in 6 months and to organise that with his secretary. I went to his secretaries office and she said that his diary wasn’t open for 6 months time, but she will contact me when it is. To this day I still haven’t heard from Dr Yannis Alexandrides or his secretary for my next appointment. He saw how upset I was, I had informed him that it was making me feel depressed yet he still hasn’t had the audacity to check in with me or book another follow up appointment. If that isn’t medical negligence I don’t know what is.
Since then I researched and found another surgeon to perform my revision. After getting quotes from British surgeons for £8000 plus, I was advised by a friend of mine to look at going abroad where they’re more advanced with rhinoplasty procedures. So I found a surgeon in Istanbul, Turkey. This surgeon offered to do my surgery for 2230 euros (the exchange rate was 1.08 at the time making the cost £2065) and with the travel expenses (hotel, flight, train, visa, taxis) I spent a rough total of £2800 which is much more reasonable than the quotes I was getting for a revision in the UK.
My suspicions about Dr Yannis not performing a proper septoplasty on me were confirmed when my new surgeon (Dr Seckin Ulusoy) showed me that I had a deviated septum by putting a camera up my nostrils which was then reflected onto a TV screen for me to see during my consultation. I could clearly see the cartilage blockage inside my left nostril. Dr Seckin Ulusoy therefore performed a septoplasty for me on Monday 21st October 2019 in addition to a tipplasty to finish off the job Dr Yannis Alexandrides didn’t complete. Dr Seckin Ulusoy also informed me that the bump on the right side of my nose from my first surgery wasn’t scar tissue at all but the result of cartilage reinforcement failure.
I am wanting to get a full refund from Dr Yannis Alexandrides for my surgery on the grounds that all he did was remove my dorsal hump. I paid nearly £8000 having a surgery with Dr Yannis Alexandrides (including hidden costs of medical/blood tests prior to surgery which I wasn’t informed were not included in the septorhinoplasty price of £7000 that he gave me). He added on £2000 for a septoplasty that was clearly not performed correctly which I am certain I should be entitled to get back at least. He also ruined my nose by creating a bump where he made the incision for the closed surgery. He didn’t take cartilage from the tip of my nose as I had asked him to. I have had a traumatic year feeling incredibly depressed because of the surgery he performed and he has neglected me as a patient despite knowing all of this.
In addition to that I have had to pay roughly £2800 for a revision surgery to correct all of this and I have had to endure the process of recovery and operational risks again which I believe I should be compensated for by him too.
It's now February 2020 and I haven't heard anything from Dr Yannis Alexandrides or his team to arrange a follow up appointment despite being told I would be contacted in the new year. Needless to say I am contacting the medical ombudsman to put in a formal complaint.
Provider Review
Specialist Registered Plastic Surgeon
111 Harley Street, London,