Profoundly disappointing and unprofessional

Do not go here for the Profound Laser! I had previously been to Be You for Botox and that was wonderful. Dr. Selene had suggested I get CO2 laser and Ultherapy. After much research, I decided to go for it.  Upon contacting them to set up an appointment (a nightmare through the Klara app) I was told by JoAnna (I think she works the desk) that what I wanted was not CO2 and Ultherapy but Profound laser and that I needed an appointment with their 'laser specialist' to set it up. Instead, I went back to Dr. Selene, and even though I was telling her I wanted the CO2 and Ultherapy she assured me that Profound laser was what I should get, that it would be an amazing improvement in my jawline and turkey neck and smooth out my lines. I set up the appointment.  On the day of the procedure, I thought it was odd that no before pictures were taken and no follow up for after pictures were scheduled. Tina RN was wonderful and painfully numbed up my cheek area. She proceeded to perform the procedure on both sides of my lower face and under my jaw telling me they don't do the neck to avoid the thyroid. Nothing was done to any other areas (not what I had seen when looking profound up online).  At one point during the procedure the machine started arcing and turned off and Tina said 'its never done that before'. She bought the machine back up and proceeded. I was black and blue and swollen and I would say it was about 3 weeks before my face color was back to normal.  Fast forward...My lower face has been getting progressively more and more sallow looking with deeper creases than ever, it's like the Profound treatment took every bit of filling out of my face. The turkey neck of course is the same because it was never treated.  I had the treatment in Feb 2020, I was told to wait 6 months for good effect. I think it was in August BeYou sent out an advertisement stating 'get rid of your turkey neck by thanksgiving' with profound. That is when I finally started trying to work things out with them. Their laser specialist contacted me admitting they had dropped the ball not taking before pictures, she asked what would make me happy and I told her I wanted my money back. She offered to do another profound treatment. I told her it damaged my skin and so why would I want another one? She set up another appointment for me with Dr, Selene. I told Dr. Selene how I felt, she again admitted they had dropped the ball and offered to set up a CO2 treatment for me, telling me I would need 5 days off work to recoup. Look up CO2...5 days? really.  I went about making arrangements with my work schedule to get the treatment. When I called to make the appointment the now off-site receptionist was wonderful and set up the appointment, I told her I wanted to know what they were doing as the doc said I only needed 5 days off. The receptionist said oh no you will need more time than 5 days. So now I'm thinking...what are they doing, is this a Fraxel treatment or CO2. I asked her to send me the pre and post information on the treatment they were going to perform and she assured me she would email it.  Well, here we go again...no email...checked my junk mail...no email. So again a couple of weeks later I am contacting them asking to either speak to the office manager or Dr, Selene. Now Trish the office manager contacts me and says we don't send those out until 7 to 10 days before the procedure and she sends it to me. Frankly, at this point, I have no faith in them and certainly do not trust them with my face. So, I canceled my appointment.  I contacted another MD who has practiced dermatology (Dr. Selene is licensed in Emergency Medicine) for years and came highly recommended. She said it would be best to take 2 weeks off, I would be given antiviral and antibiotic medication prior to and after the procedure. I was given 2 Vicodin and 1 valium for the procedure as well as lidocaine...and I can promise you...I still felt it and I am stoic.  I got before pictures done and after pictures are scheduled. Dr. Selene's office would have had me take OTC pain control for the procedure and lidocaine. I have been trying to contact Trish now for days and she was finally able to get back to me. Trish states that Dr. Selene can not refund my money but I can have a consultation with their laser specialist again to come up with a skincare regimen.  In my opinion, Dr. Selene can refund my money but is choosing not to do the right thing. So, they tell me they realize they dropped the ball and that it probably wasn't the right treatment for me...but, no refund.  Hmmm...PLEASE!!! save your face, your time, and don't let me feel like I went through all of this for nothing. DO NOT believe their hype about the Profound laser, and if you got it and are unhappy with it. PLEASE post! save your friends faces.