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Provider Review
I had a rhinoplasty done with Dr. Brownrigg in the last year. I have had issues with my self confidence and self esteem due to hating how my nose looks since I was a child. It was mostly the hump/bump on my bridge that gave me so much difficulty growing up. As you can assume, this was a sensitive topic to me. I grew up with people making fun of my bump and being so upset because of my nose. I was so excited to finally be getting this surgery done. From my very first consultation with him... he was extremely rude, unprofessional, arrogant, and spoke to me like I was stupid. I obviously had a lot of questions and worries as this is a sensitive topic that I had been struggling with for YEARS. Anytime I brought any topic of concern up, he would reply to me in a condescending "are you dumb" tone. I never felt like I could ask him ANYTHING. I felt embarrassed to ask him anything. You would think as a surgeon who deals with people’s insecurities he would know how to talk to patients… nope, ZERO BED SIDE MANNERS. I continued to see him although I always felt that he was not approachable, I convinced myself that it is okay because he is the surgeon. This surgery cost me so much money- I am sure you can understand how much this is to a new grad still paying off university debt. You would think that for this great amount.. he would at least be willing to answer your questions. Anytime I asked anything, he would be dry with his replies and make me feel stupid to ask anything else. YOU SHOULD NEVER EVER FEEL THIS WAY. I have since talked to other plastic surgeons who were extremely kind and took so much time just to talk and have a conversation with you. Any appointment I had with Brownrigg before and after my surgery was less than 5 minutes long. I also paid for the 3D imaging (I wanted to make sure I did everything I could to ensure the results I had been waiting for a long long time) and he told me that he thinks we should work on projecting my tip and getting rid of the bump. I agreed. I decided to proceed with the surgery because I was ready to finally love my nose, despite feeling nervous. He did NOT have any empathy at all, or even attempt to address any of my concerns. I booked an appointment before my surgery to ask him questions. When he walked into the room, he rudely asked me what I needed and would answer in one word answers. He never allowed me to feel comfortable talking to him. As a plastic surgeon, you would think that Dr. Brownrigg would be more receptive and appropriate when speaking to his patients. Anyways, I had my surgery because at this point I was ready to feel good and love my nose. One week after, I had my cast removed. Yes, there was a difference… there really was. However, there was still a bump. I was devastated. I understand that not all results are perfect but when I still saw a bump on my bridge (this was my biggest issue) I was extremely heart broken. I was also shocked to see that my tip looked very similar to before.. although he has suggested changing it?!?! That part did not bother me too much as I was okay with it before. I want to make it 100% clear that I was not completely bothered that the results were not perfect (as a health care professional myself, I understand that this happens). It was the way he approached it. From the second my cast came off, I told him I notice the difference.. but there is still a bump. He obviously saw how worried and teary eyed I was and quickly responded “that’s swelling, it will go down” then showed me my before pictures, again in his condescending tone, then quickly left the room. Again, less than 5 minutes of interaction although I was clearly upset. I could not believe it but understood that it could be swelling. I have a medical knowledge myself, I felt like the bump was cartridge and not swelling.. but I obviously hung on to the hope that it would go down. I went to my 1 month, and 5 month post op appointments. I explained to him both times that this was clearly not swelling. I repeat, the issue I had was not that the results were not perfect (it happens!), it was the way he responded. He NEVER acknowledged that I was upset or cared, or even ADMIT that the results were not as expected. THAT IS ALL I WANTED. Finally at 5 months post op I told him that this is not swelling and the bump is there. I asked him what could be done to fix it. I think that is something that should come from the surgeon himself? He didn’t want to admit it. I felt like I was pulling teeth to get answers from him. He FINALLY said that he was willing to do a closed rhinoplasty now to fix the bump (my first surgery was open). I went home and discussed it with my family Obviously I had so many more concerns this time (second surgery.. who wouldn’t !?!?!?”). I booked an appointment to discuss what the procedure would be in more details. When I asked him details on the technique being used and stated what I thought it would be, he replied saying it would be a little more complicated than that. I was clearly asking him details on the surgical technique being used.. which is my RIGHT as a patient. He was not answering and making me feel silly for asking. I also asked if it is okay to be operating less than 6 months after my first surgery. Again, answered me in a couple of words and made me feel silly. Obviously you could see why I would be embarrassed to ask him anything else. YOU NEVER WANT TO FEEL THIS WAY WITH A SENSITIVE TOPIC. You should be able to ask whatever you want, as many times as you want. I honestly don’t know why I continued to be shocked with his responses at this point. The only reason I was considering going through ALL of this again, was the huge amount I had initially paid. It broke my heart to pay that much and not get what I wanted. I decided there was no way I was going through with it. Even if I had paid so much money. The way he made me feel was unacceptable. It did not matter how much money I had to spend seeing someone else. I have since seen other surgeons in the same field.. so kind, talkative, friendly, you just really feel like they care about you. I would never recommend him to anyone. I convinced myself that it was okay because he knew what he was doing. No, it’s not okay to treat anyone like they are lower than you and not make them feel comfortable to speak their mind. I will say that his receptionist Evelyn and nurse Sandra are very kind, and sweet. They were always very pleasant.