went to have spider veins removed and burned and blistered - Newport Beach, CA

On March 22, 2013, I went to Newport Beach MedSpa to have some superficial spider veins removed from the side of my nose. I was taken into the treatment room by the person who would be performing the treatment, Kathy Mohammadi. We spoke briefly - approximately 20 seconds while she face timed in the Dr. for a "consult" again lasting about 20 seconds. She began the treatment which is suppose to have little to NO down time. She began moving the laser over my cheeks and underneath my eyes despite me 1) not having any spider veins and there and 2) that is not the area I asked to be treated! Half way through the procedure she hastily leaves the room, says nothing to me and leaves the door to the treatment room wide open. I assume she realized she had burned me, but came back and then started on the other side of my face. by the time I left, I had an open, weeping wound on one side of my face and the other side was developing a large blister.

As the day went on smaller blister began to forms under my eyes which eventually popped and bled. The blister on the other cheek popped as well and the wound was quite deep. I called 6 days later concerned that the wounds were looking infected and my cheeks were still swollen, red and very hot, but didn't get a return till the following afternoon. I went through another weekend and by wednesday of the following week I was still looking SO bad and the hole on my right cheek was not healing. I called the office once again and they said I should come the following day to see a nurse. She looked at my face and the open lesions and face timed in the Dr. I expressed my concerns that I look considerably worse now that I did when I went in; I was worried about scarring as well; and why did Kathy perform the procedure on my cheeks and eyes when my chart clearly states nose?

His comment was, "the face is very forgiving" and offered to phone in antibiotics. I called the pharmacy for 4 1/2 hours that evening to see if the meds had been phoned in. They had not. I got a call the following day from the office that they are not able to find a phone number for the pharmacy - IT'S TARGET and if you Google Target Phamracy, Costa Mesa - it's the first entry!!! They are so incompetent that I will NEVER EVER return there. so here I am over 3 weeks later with a hole which is VERY prominent on my right cheek. I know better than to go to a MedSpa for a "real" procedure but I thought that this was SO minor that anyone with even a decent amount of training could perform it. Boy was I wrong.

When Kathy was using the laser she was also pressing with such extreme pressure that my cheeks were bruised and tender. They have made no offer to correct the damage they have done - so I am not sure what my next move is. I work in the diet industry where appearance is very important and a large hole (in addition to smaller ones on my cheeks and under my eyes) is not acceptable.
I know this isn't as bad or as devastating as some of the procedures I have seen, but keep in mind this is VERY MILD procedure which was to be done on THE SIDE OF MY NOSE NOT ON CHEEKS AND EYES!

It's 4 weeks after treatment and the large blister has scarred. It's right in the middle of my cheek and it obvious even with sunglasses on. I have an appointment with a BOARD CERTIFIED plastic surgeon on Monday to see what needs to be done to correct the damage. I never in a MILLION years thought this could happen to me - I know NEVER go to a MedSpa for a major procedure but I thought the worst thing that could come of this was it might not work that great and I'd only be out a little money. I never even considered the fact that the person would be SO unskilled as to not even know to treat the correct area as was written in my chart!

If you have to choose a MedSpa - do your homework. While negative reviews maybe don't always give the entire picture, the MedSpa I went to had quite a few negative reviews (now I see them!) of pretty horrific things they have done to their patients, but what I also noticed is that when the MedSpa responded they were very condescending towards the patients and basically every response blamed the patient themselves saying THEY had done something wrong.

I called the MedSpa on 4/19/2013 and Kathy Mohammadi, the RN that performed the procedure, doesn't work there any longer. A quick Google search and it appears she already has a business called Muguet Laser and Skin Care. BUYER BEWARE!!!!!

UPDATE: Well, I went to go see a couple of BOARD certified plastic surgeons and the consensus is I need to wait at least 6 months before they can do anything. They said you can see that my skin is damaged and still swollen so until that heals to try another procedure when they aren't exactly sure how its going to respond to this MedSpa debacle, is just too risky. Of course, not at all what i wanted to hear. What I wanted was for them to say, lets schedule you for next week and get this taken care of! But this is what I NEEDED to hear and why I went to a board certified plastic surgeon. the Dr is the expert not me and it really makes me take a tougher look at MedSpas yet again. They don;t advise you really, they just sign you up for whatever you like. I really liked Dr. Shamoun, he took the time to meet with me and explain what was going on. Not just a nurse scheduling as many patients as can be put through the office in a single day. The estimates right now to get this corrected start at 6,000.00 and go up. Oh, have I learned MY lesson!