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Provider Review
I visited mr baugley for implant replacement. I booked in for surgery 2 weeks after my initial appointment where I was advised to try and stop smoking. On the day of my procedure I attended the hospital, had relevant bloods taken, was again examined by dr baugley & told I would be taken down for surgery between 11-12 o’clock. About 10.30am dr baugley came to see me & told me that he would be cancelling the surgery as I had failed to stop smoking for the required 4 weeks & he would book me in for 4 weeks time. I obviously declined as I had not had 4 weeks in which to stop smoking from my initial appointment & had never received this information in writing. I also never received a ‘welcome’ pack, something that I have since been advised I should have received prior to surgery and the most important point is that it is not in his terms & conditions that I had to stop smoking. Yes it would be the best option to stop smoking, but it is advisory & not part of the contractual agreement. Dr baugley was extremely annoyed & in my opinion totally unprofessional & could have told me at the initial appointment that 2 weeks wasn’t long enough & I had to wait ‘his’ required 4 weeks but he didn’t. He could have told me when he examined me in the morning, but he didn’t. He chose to wait till my husband who is of African decent turned up. He made us both feel very uncomfortable & extremely confused as to why he had suddenly changed his mind about the surgery when he obviously knew all along that I did not have time to stop smoking for 4 weeks between the initial consultation & day of surgery. Very very disappointed, distressed & left out of pocket by this whole experience