Chin Implant Removal and Sliding Genioplasty - New York, NY

Majid Jamali, DMD

New York Oral & Maxillofacial Surgeon

• 1 Feb 2014

Dr. Jamali saved my life! From the first consolation I knew everything was going to be okay. I was nervous still, of course, after having my first experience go so wrong… but I still had a confidence in him. A few of the things I loved about him worth noting: Realistic - He told me that even in the end it still wouldn't be "ideal" or quite as projected as it should be. He didn't want to risk moving my bone too far and having further complications in the future. This I appreciated, I didn't have false hope. Artistic - Instead of using computer imaging, Dr. Jamali traced over my X-ray and drew the before and anticipated after by hand. He said "I'm the one doing the surgery, not the computer right?" I loved this! He said that every time he had to sit down and draw something, it forced him to go over the steps of surgery in his head, so it's like practice in a way. He actually sat there with a ruler and protractor and gave me precise measurements of where I was and what is ideal and what he thought we could bring it to. Caring - Even though we didn't think insurance would cover any of this (cosmetic), he still took the time to submit the claim to my insurance company in hopes that they would at least cover the removal. He also spent 2 hours with me at my first consultation, and allowed me to come back for another one without charging me anything extra. Gentle - In and out of surgery I believe he tries to be as gentle as can be. This was a more traumatic surgery than getting the implant and the recovery was far less difficult. I was less swollen and less bruised this time around, due to Dr. Jamali making sure he didn't tug and pull too hard! And afterwards, taking out my stitches and pulling off the tape wasn't even a thing. I didn't even know the stitches were already out! Knowledgeable - Every single concern that I came into Dr. Jamali's office with (and there were many), he had a knowledgeable answer and explanation for. And he assured me that any of the concerns I had that had to do with the actual skill of the surgeon, were nothing to be afraid of as he was confident he would do everything properly. The reasons above are why I rated the "overall rating" and "bedside manner" with five stars. I rated everything else with five stars for these reasons: Answered my questions: Even when I asked him if I would go off in metal detectors or ever be able to get an MRI, he still didn't look at me like I was crazy. Every single question I asked he had a knowledgeable answer for. Aftercare and follow-up: Dr. Jamali gave me his cell phone number and personal email address to get in contact with him after surgery. Emails were answered within a couple hours and phone calls were answered immediately. He even emailed and called ME a few times to make sure everything was okay and ask me how I was feeling. On my appointment with him 5 days after surgery, he didn't just look at me and tell me I was all good, he took 2 more X-rays to make sure. He checked my sutures inside my mouth and underneath my chin (where the implant was taken out of), and when I started feeling dizzy because I hadn't eaten yet he had his receptionist actually go downstairs to the streets of nyc to get me an orange juice!! Time spent with me: As stated above, 2 hours for each consultation! I never felt rushed. Phone or email responsiveness: stated above Staff professionalism and courtesy: Any of the ladies that were in the office were sweet and fast and never made me feel like I was a nuisance for being there, like some doctors' office staff do. Payment process: I didn't want to put everything on care credit, but I didn't have enough to pay him his entire 4000$ fee at once, so he let me give him $2000 up front and pay $500 each month for the next four months. This will help me so much and I don't have any interest fees because it's not credit! Wait times: Never waited more than 5-10 minutes to see him. I'm only on day 10, but so far I am thrilled with the results, even with the swelling. My face has never looked so balanced and even though it's hard to open my mouth and chew and laugh, it still feels so good to have that thing out of my face! And I don't think I could have had a better experience with Dr. Jamali.