I can not express enough how impressed I was with the scheduling process of Champagne Smiles. I needed the fix within two weeks and I was going to be out-of-town for half of that time. The office was booked with patients and Memorial Day weekend was coming up fast. The incredibly friendly person on the other end of the line tried to find any date that would work with my schedule, but it was seemingly impossible. Then, she put me on hold for a brief second. When she came back on the line she told me that although the office was going to be closed/not-seeing-any-patients the Friday before Memorial Day weekend, Dr. Champagne would come in and the office would be staffed if I was willing to come in that day. Let me stress that they made an unavailable day "available" just so I could have a new smile for my first day at my big job.
Champagne Smiles' offices are beautiful. I felt like I was walking into an open house. The offices were clearly new, inviting, and almost "homey." I was offered beverages while I waited for just 5 minutes before being brought back for x-rays. The examination rooms were state-of-the-art, clean, and not your ordinary "scary" dentist office experience. During the procedure, I was offered headphones to listen to music or a television screen to watch some programming in order to keep my mind occupied during the procedure.
There are not enough superlatives in the dictionary to describe how professional, flexible, and kind the staff was. From the moment I walked in until the moment I left I was greeted with smiles. We laughed, joked, and talked about everything under the sun. They were so great, they would make a root canal seem almost like an enjoyable interaction. They got me in and out with ease, little wait, and with lots of levity.
Dr. Champagne did not go five minutes without checking on how I was feeling. I was never under any real discomfort, and he constantly talked me through what was happening. Dr. Champagne's demeanor is the perfect mix of professional with a touch of personal; it lets you know he cares about you as a patient.
Even though I was the only thing holding him up from his Memorial Day weekend, he did not rush for a second through the procedure. He took his time and extra care to make sure things were done absolutely perfectly.
The Big Reveal:
When he handed me a mirror I almost let an expletive slip I was so impressed. It didn't even look like me. I do not know who had the larger smile, myself or Dr. Champagne. His exact words to me were: "That's the reaction I always hope for." It was obvious he takes great pride in his craft, his patients, and the profession.
The next day, during his holiday weekend, my cell phone rang. It was Dr. Champagne asking me about how they felt, looked, and if the bite was causing me any problems. While I had him on the phone, I had to relay the story of how my significant other's father saw them, and he was beyond belief that they were not my real teeth! Already I've received compliments from those who knew me before the procedure. Those who didn't will meet me and never even be able to tell I had work done!
I am still a full-time student accumulating and paying off student loans. The office was very understanding and through the simplest process over the phone, in less than 10 minutes I was approved for the procedure with 1-year financing interest free! No hassle and a great relief.