32 Yo with Tuberous Breasts and Saggy After Weight Loss - London, UK

My breasts have always been embarrassing to me, limiting my sex life and my confidence. I finally got the gumption to throw off the "love your body as it is" yoke, recognize that this truly bothers me and that I can do something about it. After shopping around in Chicago and then London, I found a doctor who specializes in tuberous breast deformity. I haven't told many people due to the associated stigma and those that do know have attempted to talk me out of it.

Hugely disappointed and in tears after:
(a) after emailing back and forth with the office during the week to confirm timings and procedure, I receive a letter the day before surgery telling me my time has changed from 9:30 for a blood test to 7:20am. Of course, no one associated with my clinic or any nurse at the hospital are available to answer my questions, so I end up being transferred to another clinic where, after multiple calls, the nurse tells me that the Lab to run a blood test doesn't even open until 8:30. And I shouldn't bother arriving before then.
(B) I arrive at clinic, get all geared and marked up and then told immediately before I walk in that I had a positive result for an E. Coli infection and from a urine sample taken I had at my pre-op appointment 2 weeks ago and despite the nurse telling me that "No news is good news." I never received a call, voicemail, letter, email that I had an infection. An infection that could have been resolved in the intervening weeks with a round of antibiotics and is likely a false positive anyway given that I have no symptoms - fever, diverted or otherwise.

Then they give me a prescription and note for my doctor explaining the circumstances in which they reference "enclosed materials" aka a copy of the urine cultural...which they forgot to include.

My confidence in this doctor and his staff is severely shaken. I just want to cancel this procedure and have someone else do it.

Don't even know where to start. After the fiasco that was my original surgery date, I went in again for a pre-op assessment and it was determined that I still had an E Coli infection. Two things: given what happened last time, I made a point to call the hospital to find out the results. I haven't been symptomatic at all and after a bit of reading found that false positives are quite common if you don't clean the external area around the urethra before giving a sample (which I wasn't asked to). After those experiences I them insisted on having a wet wipe before giving the urine sample. After three more trips 2 hours each way, I am finally cleared. Until my partner gets a call saying that I need to return out there again, because I have an infection. The lovely pre-op nurses, hearing my sob story, did the test straight away so I knew I was clear. I even took pictures as proof.

Some staff could to be shockingly incompetent. Surgery date is next week. God help me.

I just keep returning to the before and after pictures of what Dr Richards has accomplished for other people. Please -you don't have to do tests right, or be informative about the results, or be convenient for your patients to get to and from, or accurate in the paperwork, just please, please make sure my breasts look beautiful after this.