Treatment Provider
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Provider Review
I went to see Mr Townley for a consultation regarding lower blepharoplasty and the experience was very poor. The consultation was more that 30 minutes late and I felt like he wasn't confident operating on me. I wasn't shown any before and after pictures and i wasn't given a quote for the price of the surgery. Mr Townley does seem like a nice person and he did make me feel comfortable however It just seemed like he wasn't confident operating on me - which is fine just say that instead of wasting my time! He said he wanted to speak with a colleague about my procedure then he would get back to me with a quote. I got NO response from him and his team a week later and i had to chase him up to be given a consultation letter and i also had to send multiple emails for a price quote. I also asked to see some before and after pictures;i stated i was happy to visit him as i know patient photos cannot be sent due to patient confidentiality. They completely ignored my request and gave me the price quote 2 WEEKS after my initial consultation, after i had sent numerous emails as i was left in the dark. If i was kept in the loop about what was going on that would have been fine because i know surgeons are really busy but i wasn't. Really regret wasting money on this consultation as he knew i wanted the surgery asap and it was just a waste for time unfortunately. Please work on how you liaise with your PA and improve your communication with your patients because it make you seem incompetent when i doubt that is that case.