Will update the title and worth it rating at 3 months post-op

TooLazyToWriteReview's provider

Jeffrey Epstein, MD, FACS

Hair Restoration Surgeon, Board Certified in Facial Plastic Surgery

Epstein's post-op service has been so disappointing for me. Post-op care emails take way too many days (yes, days) for staff to answer. When they do answer, it's like 1- or 2-word answers. Compare this to when I call them and I get wonderfully thorough and helpful directions that sometimes conflict with the 1-2-word answers I'm given via email -- unfortunately, my life is not one where I can play phone tag and drop everything to get on the phone. I've been really kind to these people until the straw that broke the camel's back last night at about 715 PM my time/815 PM his time. After almost 3 weeks post-op, my nose starts bleeding just above the incision line for no reason (it actually started bleeding this AM too). I texted Dr. Epstein (he initiates post-op care through text) that my nose is bleeding out of nowhere, cos I'm wondering if this is normal (keep in mind the proximity of the nose to the brain btw). He completely ignores the question and instead asks me to email him -- EMAIL. I've already covered what this whole office is like with email. Like this man didn't even text back a, "hey, this is normal but I'm going to take a better look in the morning." All he wanted to do was make sure that I switch to email -- and like why does he even initiate post-op through text if he doesn't want us texting him? Literally makes no sense. The written post-op directions they provide are terribly sparse and it's required a lot of thought and effort on my part to make sure I know what I should be doing. This includes how to blow my nose, and when I can resume a skincare routine and exercise. For a $5300 lip lift, I truly expected better service -- they'll charge premiums for this surgery but you will not be getting any kind of premium service afterward, when service is MOST critical. So now, on top of the thought and effort I've had to put into my own post-op, I'll now be spending MORE MONEY to get adequate care. Dr. Epstein has a good eye and in-office, both he and his staff have great bedside manner. Once I was out, though, they did not care. Next time I'm sticking with my LA people. $5300 for a lip lift is pricey and the care and service received does not match the price tag -- not worth it. Needless to say, I'll be seeing different doctors starting today because some doctors actually care about their patients who are freaking out at 11 PM (Epstein had responded to my text with his nothing answer around 945 my time/1045 his... I was so distraught by his answer and wtf was happening that I basically panicked for an hour 15 minutes, scouring the internet to figure out wtf was wrong with my nose, finally giving up and texting a doctor that I trust who works about a mile away). Given his high ratings on here, I dunno what I did that made his office not give a crap about me but I guess it had to be someone. Ugh, SUCKS.